AutoNation Dodge Ram Colorado Springs - Service Center

I have a '21 Dodge Ram Promaster with a Winnebagocamper build on top. a Travato. Just to be clear....but really, it's the dodge ram that needed the oil change, the transmission flush, and the radiator co build on top. a Travato. Just to be clear....but really, it's the dodge ram that needed the oil change, the transmission flush, and the radiator coolant flush. They are v short staffed in the service dept., but they helped out, I was able to get a shuttle ride all the way home. They had the van all day. No big deal. I got a quote for service online. I wanted to be sure they used MOPAR products and I could not get the service person to indicate the part numbers or brands they used. This was v. frustrating. she reassured me verbally that I was getting exactly what I should be getting, but would not re-write the quote. I just bought this vehicle. I take immaculate care and keep records. I really wanted to know what KIND OF SYNTHETIC OIL, WHAT PART NUMBER OIL FILTER, WHAT BRAND OF COOLANT, why is that so hard?? It helps my brain not have to remember, it proves proper care had been taken. I would STILL want follow up on this but I'm not going to hold my breath. I would not recommend this dealership for this reason. Everyone CAN do better, and should strive to do better. Even short-staffed. Thank you to everyone who took care of me and the van. But when you pay $!00,000 for your home on wheels, you NEED to know it is being taken care. I'd give you less stars but there wasn't anything wrong with the actual work..... More

I have used this dealership since 1986 and over the years they have been my #1 place for all my MOPARS! I became friends over the 37 Years with the recently retired Service Director (Andy Barela) when I had they have been my #1 place for all my MOPARS! I became friends over the 37 Years with the recently retired Service Director (Andy Barela) when I had an issue with my 1986 Shelby Daytona. I was concerned when he retired because I have some upper end/expensive MOPARS (TRX in this case, but also Viper) that require no impact tools and a careful handling. The new Service Manager (Lisa) allowed my usual customer experience/interaction to continue. Also, Travis (known since 1998 and he's the SRT, Hellcat, and TRX tech) and Marcos replaced the Bilstein Blackhawk e2 front drivers assembly at 685 miles on my brand new TRX because the hose was leaking from factory. This was an involved job and they did a great job babying my near $100K specialty truck. More

They seem to be very understaffed in the service department receiving area even though there were a lot of people at desks inside that was also part of the service Department. department receiving area even though there were a lot of people at desks inside that was also part of the service Department. More

I had no idea that an appointment was now needed for an oil change and they were great fitting me in while I waited. oil change and they were great fitting me in while I waited. More

My service tech, Aaron, was friendly and knowledgeable. He kept me updated and I wasn’t there long as well. The waiting room was clean and comfortable too. He kept me updated and I wasn’t there long as well. The waiting room was clean and comfortable too. More

I came in without an appointment and was seen right away. I was more than fairly treated by the service writer. I will continue to use this service for my vehicle. I was more than fairly treated by the service writer. I will continue to use this service for my vehicle. More

Claimed they couldn’t work on my Jeep trans because they are not a Jeep dealer, funny because it says Jeep right on their service door, should have told me that when I dropped it off and I would have took i are not a Jeep dealer, funny because it says Jeep right on their service door, should have told me that when I dropped it off and I would have took it somewhere else. Wasted $331 for an update on a transmission they claimed they couldn’t work on, still doing the same thing. Total waste of my time and money. More

AutoNation was the worst thing to happen to this Dodge dealer. Not only can you not get an onsite service advisor, but it is also a call center and the gentleman I spoke with admittedly had no informatio dealer. Not only can you not get an onsite service advisor, but it is also a call center and the gentleman I spoke with admittedly had no information on why the Express Lane for oil changes is requesting an appointment as he advised he is not onsite. I dug around and found on an AutoNation page that the express lane is indeed open Mon-Fri from 7-6. I went this morning and was advised that the "Express Lane" is only by appointment during the week. I can drop in on Saturdays, but that will end up being a madhouse I'm sure. I checked the schedule, the soonest I could get one is June 16th! That's over two weeks away! The new business model is insane. Not only have the lost my repeated oil changes and the service I need on the nav system, when I'm ready for my new 3500 I will not buy from any dealer with "AutoNation" attached even if I have to spend more for another brand of truck. This is not an idle threat, when I stop doing business with a company I never go back. More

After several attempts to get my entertainment unit fixed, it still doesn’t work correctly. The service manager has passed the Buck, she’s terrible. They don’t want to deal with it because it’s going fixed, it still doesn’t work correctly. The service manager has passed the Buck, she’s terrible. They don’t want to deal with it because it’s going to qualify as a lemon. I’ve been told Ram knows of the problem and no fix. They won’t even replace it and I have an extended warranty for the unit and it’s useless. I even drove in when the unit was actually malfunctioning and they wouldn’t even look at during the malfunction and said it’s no good if they can’t replicate it. What better way when you can actually see it during the malfunction. I would never buy a Ram truck again. Also I have 2 active recalls that says parts available but they won’t give me an appointment to get it fixed. The new service manager is horrible and now that auto nation bought the dealership it’s is absolutely horrible. More

Autonation Dodge got me in promptly after arrival and finished my vehicle very quickly and professionally. finished my vehicle very quickly and professionally. More