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AutoNation Dodge Ram Colorado Springs - Service Center
Colorado Springs, CO
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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202 Reviews of AutoNation Dodge Ram Colorado Springs - Service Center
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May 26, 2023
Always good service with what nneds done on my truck, Cannoit give full 5 stars as it seems everytine I drive in for appt I am waiting several minutes to speak with service advisor.The last time it was o Cannoit give full 5 stars as it seems everytine I drive in for appt I am waiting several minutes to speak with service advisor.The last time it was over 10 minutes and there were others in line waiting too. More
by Rockymtnboy
Employees Worked With
Albert Risch, Joel Garbe
May 24, 2023
Used to be Colorado Springs Dodge, now with Auto Nation it seams like its gone down hill. Not sure whats happening over there but service and quality is dropping. it seams like its gone down hill. Not sure whats happening over there but service and quality is dropping. More
by zjetta73
Employees Worked With
Albert Risch, Joel Garbe
May 16, 2023
Customer service was very good. My vehicle was in for an oil change, recall, and needed a new key fob that was covered by the warranty I purchased. Oil change: The vehicle oil Lif My vehicle was in for an oil change, recall, and needed a new key fob that was covered by the warranty I purchased. Oil change: The vehicle oil Life indicator was not reset and the oil change sticker had not been changed. It made me wonder if the oil had been changed, I checked and it had been. Recall: was good. Key Fob: The key fob cost me nothing, it was covered by the warranty, but it cost almost $60 for the key that goes in the fob. Since when does a key not come with the key fob??? Not sure if I would recommended this dealership. More
by robbinstimd
Employees Worked With
Albert Risch, Joel Garbe
May 12, 2023
Called a couple numbers to service department make an oil changee appointment. After 5 tries, just started pressing numbers over and over and finally got someone in the parts department who passed on my requ changee appointment. After 5 tries, just started pressing numbers over and over and finally got someone in the parts department who passed on my request to the service department; I did not hear back from them. Ended up stopping in to use the QuickService drive up service and was told they no longer offered that service and I need to make an appointment. Finally got an oil change and one recall done. Seems the Autonation take over cause many employees to quit. On top of that, the Chrysler website doesn't list the Austin Bluffs Autonation (old Dealing Doug's) or Perkins Dodge dealers so you can't make an appointment online. Not to mention continued emails from Ram to get a 3l diesel fuel related recall done, but the dealer hasn't had the parts for a year and don't expect parts until the end of 2023. Servicing was okay, but terrible experience trying to make an appointment. More
by Youngsterix
Employees Worked With
Aaron Brock, 5 stars
May 11, 2023
Worse place to go to have your car repaired. There is no communication, I spent a week or two calling to check on status and leaving messages. They did the repairs without consent. And when I fi There is no communication, I spent a week or two calling to check on status and leaving messages. They did the repairs without consent. And when I finally got someone on the phone she couldn’t get a hold of my assigned service tech. I asked to speak to a supervisor and all of a sudden she appears after 2 weeks of reaching out to her. Stay away from this place. Drive the miles and go somewhere else. Plus I had warranty and they don’t check, they just give you the estimate without checking. $4500 on repairs! More
by Orno
Employees Worked With
The Service Tech lady in charged of my Case Garcia.
May 05, 2023
I CAME IN FOR AN OIL CHANGE. MY MAIN CONTACT ANDY BARELLA WAS ON VACATION. LISA STEPPED UP AND MADE ME FEEL WELCOME. SHE TOOK CARE OF ALL MY NEEDS AND MADE SUGGESTION ABOUT FUTUR MY MAIN CONTACT ANDY BARELLA WAS ON VACATION. LISA STEPPED UP AND MADE ME FEEL WELCOME. SHE TOOK CARE OF ALL MY NEEDS AND MADE SUGGESTION ABOUT FUTURE SERVICES WHICH I LIKED. More
by JWEBER8217
Employees Worked With
LUKE BOWLES
May 04, 2023
First experience with the new ownership team. So far, so good. The Service Advisor was attentive and helpful. The work (oil change) was completed in a reasonable amount of time, and they pointed So far, so good. The Service Advisor was attentive and helpful. The work (oil change) was completed in a reasonable amount of time, and they pointed out a couple of things that need attention during my next visit, as I had asked them to do. Again, so far, good... More
by whizzerlar
Employees Worked With
Luis
