AutoNation Dodge Ram Colorado Springs - Service Center

The work was completed promptly and the service advisor was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). More

Very happy with the oil change service. AutoNation currently has a great sale price for this oil change. AutoNation currently has a great sale price for this oil change. More

Very poor. I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I guess they can't fix other problems while they wait. Since they have taken over Colorado springs dodge they have taken out the family feeling every time I visit I don't feel welcome. And some of the employees that have stayed have become rude and ugly. The new service or acting service manager Lisa. Is rude and thinks she is better that anyone the only service writer that still provides any kind customer service is Kaylee. Autonation only cares about xxxxxxx the money out of Colorado springs. I'm considering taking my business elsewhere. I have been very loyal to ram and have many vehicles but I'm sure I won't buy from autonation and am sure autonation won't care. More

I don't believe AutoNation cares about their customers. I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still we I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still were not ready to look at my car when I got there. I was even 15 minutes early for my appointment. Yet, it took them over 2 hours to look at my car and realize nothing needed to be done. More

New Owner. We made appointment to have a Recall fixed. They let us arrive knowing they didn't have the parts for the Recall. We had an oil change done. Stil We made appointment to have a Recall fixed. They let us arrive knowing they didn't have the parts for the Recall. We had an oil change done. Still waiting on the recall fix. :-{ More

Service department does really good work. Had a problem with advisor turnover. Had a back order part finally come in nobody called until I called because the advisor I was working with quit s Had a problem with advisor turnover. Had a back order part finally come in nobody called until I called because the advisor I was working with quit so my case fell to nobody. When I did get in everything went smooth. More

The service department is great. They always answer any questions I have and service my vehicle in a timely manner. They always answer any questions I have and service my vehicle in a timely manner. More

Serviceman quickly responded to me. Assess what was needed and requested and promptly processed the job ticket. Work time was close to estimate and car was returned clean and paperwork Assess what was needed and requested and promptly processed the job ticket. Work time was close to estimate and car was returned clean and paperwork was processed. Very responsible workforce. More

The computer for diagnostics was down the night before my appt. No call giving heads up. They did agree to get me in two days later rather than wait another three weeks appt. No call giving heads up. They did agree to get me in two days later rather than wait another three weeks More

Disappointed in lack of follow up on what should have been covered by a very expensive 36 month, 36k warranty purchased from AutoNation. I left the truck for two days and was told the question was in fin been covered by a very expensive 36 month, 36k warranty purchased from AutoNation. I left the truck for two days and was told the question was in finance leadership. I spoke with a senior sales manager, Paul, and his attitude was very negative and did not offer any assistance. I have not heard back since picking up the truck on 17 March. Not a great way to begin a relationship with Colorado Springs newest dealership. More