AutoNation Dodge Ram Colorado Springs - Service Center

I had two other shops condemn the transmission on my 2012 Journey. I personally didn't agree with their consensus so I decided to go directly to Dodge to have it assessed. The other shops told me "these 2012 Journey. I personally didn't agree with their consensus so I decided to go directly to Dodge to have it assessed. The other shops told me "these 2012s, the transmissions are notoriously bad". What's that saying about when you're a hammer .. everything looks like a nail.. Autonation Dodge took the time to properly diagnose the car and sure enough, it wasn't the transmission. Their fix was much simpler and was 1/4 the price. I'm pretty happy they saved me several thousands of dollars. I'm moving out of the area else I'd adopt them as my new maintenance center for even my non-dodge cars. More

The work was completed promptly and the service advisor was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). More

Very happy with the oil change service. AutoNation currently has a great sale price for this oil change. AutoNation currently has a great sale price for this oil change. More

Very poor. I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I guess they can't fix other problems while they wait. Since they have taken over Colorado springs dodge they have taken out the family feeling every time I visit I don't feel welcome. And some of the employees that have stayed have become rude and ugly. The new service or acting service manager Lisa. Is rude and thinks she is better that anyone the only service writer that still provides any kind customer service is Kaylee. Autonation only cares about xxxxxxx the money out of Colorado springs. I'm considering taking my business elsewhere. I have been very loyal to ram and have many vehicles but I'm sure I won't buy from autonation and am sure autonation won't care. More

I don't believe AutoNation cares about their customers. I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still we I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still were not ready to look at my car when I got there. I was even 15 minutes early for my appointment. Yet, it took them over 2 hours to look at my car and realize nothing needed to be done. More

New Owner. We made appointment to have a Recall fixed. They let us arrive knowing they didn't have the parts for the Recall. We had an oil change done. Stil We made appointment to have a Recall fixed. They let us arrive knowing they didn't have the parts for the Recall. We had an oil change done. Still waiting on the recall fix. :-{ More

Service department does really good work. Had a problem with advisor turnover. Had a back order part finally come in nobody called until I called because the advisor I was working with quit s Had a problem with advisor turnover. Had a back order part finally come in nobody called until I called because the advisor I was working with quit so my case fell to nobody. When I did get in everything went smooth. More

The service department is great. They always answer any questions I have and service my vehicle in a timely manner. They always answer any questions I have and service my vehicle in a timely manner. More

Serviceman quickly responded to me. Assess what was needed and requested and promptly processed the job ticket. Work time was close to estimate and car was returned clean and paperwork Assess what was needed and requested and promptly processed the job ticket. Work time was close to estimate and car was returned clean and paperwork was processed. Very responsible workforce. More

The computer for diagnostics was down the night before my appt. No call giving heads up. They did agree to get me in two days later rather than wait another three weeks appt. No call giving heads up. They did agree to get me in two days later rather than wait another three weeks More