AutoNation Dodge Ram Colorado Springs - Service Center

I always have a good experience when I bring in my 2022 Dodge Ram 1500 for service. They are thorough and keep me informed with the progress of the service. Dodge Ram 1500 for service. They are thorough and keep me informed with the progress of the service. More

No problems straight simple to the point updates really quick effective service no complaints here quick effective service no complaints here More

I scheduled an appt for an oil change, in the appt notes I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop off the gentlemen checking me in asked how long they could keep my car, I said until NOON. I patiently waited for an update on my car all morning, no call, no text. So I call the service dept around 1130, I spoke to Luis who informed me my car hasn’t even been looked at yet included the oil change. He told me he was “going to pull some strings” to get my car taken back but he would call me back in 10 mins with more information. 30 mins later, he calls back but I was so frustrated I asked to speak to a manager. After being put on hold for another 10 mins, I hung up. A couple mins later I called back and told Luis to leave my car up front and to absolutely not touch my car, I was done with this dealership. About 45 mins later I show up to the dealership to get my car…it’s no where to be found. First person I see is Luis, I asked for my car. He told me they are doing the oil change. I told him i specifically asked to leave my car alone that I was on my way to pick it up. He told me “yea well you took to long to get here”!!! I was baffled! I took too long? They had my car for 6 hours with no work done to it, but I took too long! I did end up speaking to the manager who apparently had no idea any of this was going on but was very apologetic. He himself said my oil change and brake inspection absolutely should have been done by noon without issue. He compt my oil change which was appreciated but, I don’t foresee myself going back there, ever. And that dealership was the only place I took my car for service work. I don’t know what changed that day whether it was new staff, lack of staff or overall lack for work ethic and motivation but it’s not a good look! More

Great service! Recommend their service department to those that need one. Thank you for taking care of me. Recommend their service department to those that need one. Thank you for taking care of me. More