AutoNation Dodge Ram Colorado Springs - Service Center

I told them I had a loss of compression in cylinder #3 and wanted an inspection to know if I could simply replace a lifter or if I needed the engine replaced. Without a vehicle, I worked with the sales d and wanted an inspection to know if I could simply replace a lifter or if I needed the engine replaced. Without a vehicle, I worked with the sales department and bought a nice car and the sales team was pleasurable to work with. They came back and said the fault was in the wiring and that would fix it. I was relieved and authorized the work. Weeks later after many calls, they said the PCM needed replaced and that would fix it. After reminding them that I originally wanted an inspection for the compression loss, they said this would fix it, so I authorized the work again. Weeks later, again after many calls and texts that would often go unanswered, they said they found a loss in compression and I needed an engine inspection! I again reminded them that this is what I wanted to begin with but they don't really listen to what you actually want. I again authorized the work, and again didn't hear back from them for weeks. Sure enough, the engine needs replaced but after this horrible interaction, I'll find someone to replace it. I still had to plead with them to get the results of the inspection but they just wanted to replace the engine and ignore what I actually wanted. I spent thousands of dollars there and got back a truck with engine parts sitting in the bed. Worst automotive service experience ever! More

I just moved to COS and brought my RAM in for an oil change and tire rotation. They had the truck for three days. The service advisor told me he didn’t know when they would get to it. Then he wouldn’t change and tire rotation. They had the truck for three days. The service advisor told me he didn’t know when they would get to it. Then he wouldn’t return my calls. I finally went in and got it back without it being serviced. I complained to the general sales manager. He said he would have the service director call me to correct the situation. I never received a call and still need my truck serviced. I know I’ll never buy a vehicle from AutoNation Colorado Springs because I have zero confidence they will provide service for it. More

Dealership has been lacking ever since the original Colorado Springs Dodge Dealership transitioned to Auto Nation. Auto Nation is trying to catch up but getting appointments and needing an appointment Colorado Springs Dodge Dealership transitioned to Auto Nation. Auto Nation is trying to catch up but getting appointments and needing an appointment for an oil change when drive ups was the standard in the past is frustrating. Many great people left Dodge when Auto Nation took over. Auto Nation is still behind the 8 Ball for service and it seems many steps are forgotten to be accomplished even when you’re told your car is ready for pickup??? Getting recalls completed is a nightmare. Of the 3 recalls I’ve received on my 2500 RAM diesel only one has been completed after waiting more than a year??? Really! I’m thinking my next truck will be a Chevrolet unless things get better, but worse seems to be the direction currently. Heck Colorado Dodge Auto Nation couldn’t even remain status quo in service from the Colorado Springs Dodge Days. More

The service writer was courteous and helpful. The work was done without delay. All issues were explained fully. The work was done without delay. All issues were explained fully. More

Overall customer service was great! My truck was serviced in a timely manner and I was on my way. I'll definitely be back for additional services. My truck was serviced in a timely manner and I was on my way. I'll definitely be back for additional services. More

Doesn’t know the meaning of service appointment. Took almost 9 hours for an oil change that was scheduled 2 weeks in advance. Just an oil change…9 HOURS and I had an appointment. Took almost 9 hours for an oil change that was scheduled 2 weeks in advance. Just an oil change…9 HOURS and I had an appointment. More

Your service department does not care about there customers. Will not answer the questions on the and do not call you back. Had to show up in person to get answers. Then only to be told the part is customers. Will not answer the questions on the and do not call you back. Had to show up in person to get answers. Then only to be told the part is not under warranty when in fact it was. More

The person handling my service was not available, so someone else jumped in and got me checked in and checked out quickly. someone else jumped in and got me checked in and checked out quickly. More

I had great experience and to include great customer service. When bring my 2018 ram in for service. service. When bring my 2018 ram in for service. More

Oil service and tire rotation. All good expect for TPMS was never reset not good All good expect for TPMS was never reset not good More