AutoNation Ford Amherst - Service Center

Overall I was satisfied with the service the mechanic performed, the technician took care of my truck really well, an hour is a bit long to wait for only an oil and oil filter change, but they were busy performed, the technician took care of my truck really well, an hour is a bit long to wait for only an oil and oil filter change, but they were busy so I understand, credit for them topping off my fluids and setting the air pressures in my tires as well, thank you Mr.Mechanic, you’re the reason I gave a 2 not a 1. But to what I was disappointed with; as someone who is freshly recovering from a motorcycle accident and having a hard time walking, I was disappointed in the non existent level of “hospitality”, nobody offered to hold open a door or pick up the bag I dropped, kinda annoying but whatever I get it, where I was really disappointed, is towards the end of my visit. I forgot to ask to have my ford pass points applied during check in, when I asked the young lady at the cashier desk to have them applied I was told to go see the advisor, when I asked the lady at the desk if she would be ok doing that for me, as I was having a hard time walking, I faintly heard a sigh and noticed an eye roll… that’s just not professional and very frustrating to me. I don’t think I was really asking for that much since, ya know, I can’t walk correctly, I didn’t think that was an unfair request, but it must’ve been. Even when I was leaving I opened my truck door and saw the seat cover, ID tag, and paper floor mat still in the truck, I noticed people watching me as I had to remove those items myself, hobble to a trash can to toss them, then hobble back to my truck, would it have killed you to do that before I even walked out? I’m not sure if I’ll be coming back here for future service or not, but I do know this, my wife is 9 out of 10 times correct when she recommends I do something, and when she said I should've drove the extra 20 minutes and visited the dealer she works at, I think I should’ve just listened and done just that, now I’ll never hear the end of it. More

From the time , I pulled into service area everything was handled properly and quickly. I was given an approximate time for completion of the service . I was happy with the completed job. handled properly and quickly. I was given an approximate time for completion of the service . I was happy with the completed job. More

Very friendly staff! Kaitlin was great and very helpful. Love Autonation Ford Amherst. Bronco's rule. Kaitlin was great and very helpful. Love Autonation Ford Amherst. Bronco's rule. More

Professional ,courteous,,. answered any concerns i had. Kept me informed on progress of repairs.Friendly will recommend service dept. To friends and family@ answered any concerns i had. Kept me informed on progress of repairs.Friendly will recommend service dept. To friends and family@ More

Terrible experience with both the Sales Department and with the Service Department. The salesman and service department managers do not return phone calls or respond to emails. We ended up buying two new with the Service Department. The salesman and service department managers do not return phone calls or respond to emails. We ended up buying two new vehicles elsewhere due to their lack of interest in the customer. I would highly urge buyers to steer clear of Auto Nation Ford Amherst. More

I was treated very well and got fast service to take care of my problems of my problems More

Bought my car at another Ford dealership and used their service department once as I didn’t care for the attitude of intake personnel. Switch all my service to AutoNation and have had exemplary experience service department once as I didn’t care for the attitude of intake personnel. Switch all my service to AutoNation and have had exemplary experience and service from when I first walk in the door till I exit with my car which has always been fixed the first time. Can’t say enough good things about the people employed by AutoNation, Amherst, Oh. Only downfall was not having a rental car availability and I have the Premium warranty from Ford that I paid for in good faith that this warranty would be honored. More

I brought my truck in to get fixed I was dealing with Marry from the service department she keep me informed on what was going on with my truck. Very satisfied with her Marry from the service department she keep me informed on what was going on with my truck. Very satisfied with her More

The complete service and attention is top notch. My service advisor made sure all my questions were answered in a timely fashion and the confidence in knowing my truck is serviced properly is by far My service advisor made sure all my questions were answered in a timely fashion and the confidence in knowing my truck is serviced properly is by far the best peace of mind. Shout out to Mary my service advisor since day one and now I deal with her every time I have to get my vehicle serviced, thank you Mary! More

They are friendly and reliable the service advisor expert was very helpful and the repairs was good was very helpful and the repairs was good More