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AutoNation Ford Amherst - Service Center

Amherst, OH

4.8
371 Reviews

371 Reviews of AutoNation Ford Amherst - Service Center

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October 12, 2023

fixed airbag spring in steering column, waited about an hour for fix, maybe 40 minutes for visit 2 days prior when part was ordered after diagnosis of problem More

by stevenjshor2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Senior Advisor, Jessica Mathis, ? Tech was 6530
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Oct 14, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 06, 2023

Making a service appointment was easy and the service was great, oil change and tire rotation.Service rep Jessica was friendly and helpful. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Shawn
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Oct 10, 2023 -

AutoNation Ford Amherst responded

Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 29, 2023

Appointment time is always honored when I take my car in. Shawn’s estimate on the time it will take for my car to be ready is spot on! More

by Postalpaddy68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Oct 01, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 24, 2023

Kaitlin and Joe friendly. Joe, the mechanic, explained the problem and steps to be done. More

by Tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin, Joe
Report | Print
Sep 26, 2023 -

AutoNation Ford Amherst responded

Hello Tracey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

Did a great job on painting and replacing my hood from a recall from Ford. More

by DobieMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 20, 2023 -

AutoNation Ford Amherst responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2023

They do a great job and always let you know what they find. And kind More

by skinner8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Sep 18, 2023 -

AutoNation Ford Amherst responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2023

Dealership understood my problem. Couldn’t address it because of the hour. They resolved the problem the next day at no charge to me. They also provided me transportation to and from More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, asst. Service manager
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Sep 18, 2023 -

AutoNation Ford Amherst responded

Hi Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2023

I'm currently leasing my 4th explorer. I love this model car and Autonation has made it easy to be a loyal customer. And my salesman Jesse has always come through for me. More

by Mimi81356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 18, 2023 -

AutoNation Ford Amherst responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 13, 2023

They do a great job , question me about any potential problems with my car. And bring me up front price for any repairs. More

by peabody830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin dawes
Report | Print
Sep 17, 2023 -

AutoNation Ford Amherst responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 31, 2023

Friendly, knowledgeable, timely, clean location, friendly, knowledgeable, timely, clean location. Friendly, knowledgeable,timely, clean location. More

by Lindaburrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Sep 04, 2023 -

AutoNation Ford Amherst responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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