AutoNation Ford Arlington

Salesmen Floyd and Nate understood my request and delivered on my requests. Very efficient and professional delivered on my requests. Very efficient and professional More

Peggy was a fantastic customer service representative who went above and beyond to take care of me. went above and beyond to take care of me. More

The dealership is awesome. .The car Dealer white sold us the car was awesome as well. .The car Dealer white sold us the car was awesome as well. More

The service was better than I expected. They estimated 5-7 days to get it done, but it took 3 days. I also knew the status of my car while the car was in service via a service advisor, Josh They estimated 5-7 days to get it done, but it took 3 days. I also knew the status of my car while the car was in service via a service advisor, Joshua. Great communication. Thank you More

Thank you for the excellent service, Amber made sure all my concerns were looked at and my vehicle was worked on in fast timing. Autonation Ford will continue to be my go to dealership for my service needs. my concerns were looked at and my vehicle was worked on in fast timing. Autonation Ford will continue to be my go to dealership for my service needs. More

Ricky and Leroy are the best. Love the car. Only complaint is the rear lift is not automatic which we understood it would be. It is very difficult for us to close and the FOB Love the car. Only complaint is the rear lift is not automatic which we understood it would be. It is very difficult for us to close and the FOB is not capable of operating everything that we thought it should. Maybe we can order a better one. That is a Dealer issue not the guys. More

I have purchased 2 cars from this dealership. They were all friendly, knowledgable and very helpful. Ready to negotiate. I recommend this dealership. They were all friendly, knowledgable and very helpful. Ready to negotiate. I recommend this dealership. More

Joshua Hromek was very helpful with both our Ford Escape and F150. He kept me informed from beginning to end and F150. He kept me informed from beginning to end More

My favorite dealership in the metroplex friendly staff. They have been servicing my vehicle for years They have been servicing my vehicle for years More

We were interested in purchasing a Ford F-150 from AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compar AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compare options, then returned to AutoNation. During the financing process, the finance associate misled us by implying that purchasing a vehicle protection plan was necessary to secure the financing rate. We ended up spending over three hours at the dealership while our trade-in was appraised and paperwork was completed. For context, both my wife and I have credit scores near 800. After signing the paperwork and finalizing the purchase (on a Saturday afternoon), we noticed two immediate issues with the vehicle that weren’t present during the test drive: a rock chip and crack in the windshield, and an air vent tab that fell off when the AC was turned on. We brought these to the sales associate’s attention, and he promised the issues would be addressed at their service center when we returned on Monday to drop off the spare key for our trade-in. On Monday, the associate again assured me he would follow up. However, later that week I was activated for a TDY with my reserve unit and couldn’t follow up in person. I emailed the dealership for over three weeks from my TDY location, providing timestamped photos from the day of purchase and looping in the service technician who sent me the Ford OASIS report. I also found previous email communication with the sales manager, Shawn Teal. Eventually, I received a dismissive response from Shawn stating: “There is nothing to do sir. The vehicle was sold as is. No ‘we owe’ form documenting any grievance was provided in the deal. I am sorry you are having these issues but there is nothing I can do for the issues you are currently addressing.” I’ve never experienced such poor treatment and lack of accountability from a supposedly reputable dealership. Buyer beware. More