AutoNation Ford Arlington

One of the smoothest car buying experiences I’ve had! Definitely look forward to working with them in the future Definitely look forward to working with them in the future More

I had a pretty big ask during the purchase and Omar and Luis were kind enough to make sure I was comfortable with some language in the addendum to the purchase. When I had to bring it in for service on an Luis were kind enough to make sure I was comfortable with some language in the addendum to the purchase. When I had to bring it in for service on an item I was concerned about, I was thrilled that this store did everything they said they would and more. James and Mark in service were too notch. No hassle, no surprises. I'd happily do business with them again. More

Great service! We purchased our vehicle here and we have received great service on each visit! We were updated on the progress of the work being done while we waite We purchased our vehicle here and we have received great service on each visit! We were updated on the progress of the work being done while we waited. Love the care for the customer! More

My family has our service performed here for over 25 years at this location. We have bought cars here during that time. years at this location. We have bought cars here during that time. More

Work done well. Oil change and tire rotation/wipers. A new windshield washer fluid motor was also installed. All are working well. Oil change and tire rotation/wipers. A new windshield washer fluid motor was also installed. All are working well. More

Excellent Service. Got the service done quickly and the work was well done. Very appreciated. Got the service done quickly and the work was well done. Very appreciated. More

I PURCHASED A 2023 F-150 FROM THE AUTONATION DEALERSHIP IN ARLINGTON TEXAS ON 02/10/2026. THE SALESMAN I DEALT WITH WAS FARU ESCOBAR. I FLEW TO TEXAS AND DROVE IT BACK TO ARIZONA THE NEXT DAY. WHEN I A IN ARLINGTON TEXAS ON 02/10/2026. THE SALESMAN I DEALT WITH WAS FARU ESCOBAR. I FLEW TO TEXAS AND DROVE IT BACK TO ARIZONA THE NEXT DAY. WHEN I ARRIVED HOME I WASHED THE TRUCK AND FOUND A ONE INCH BUBBLE IN THE PAINT ON TOP OF THE CAB OF THE TRUCK. I AM NOT A PAINT EXPERT SO I VISITED AN INDEPENDENT AUTO PAINT SHOP TO GET THEIR THOUGHTS ON THE PAINT BUBBLE. THEIR REPRESENTATIVE CAME OUT AND WITHIN THIRTY SECONDS STATED IT WAS A MANUFACTURERS PAINT DEFECT. I PROCEEDED IMMEDIATELY TO THE LOCAL FORD DEALERSHIP, TALKED TO A SERVICE ADVISOR AND HE SENT ME OVER TO THEIR PAINT AND BODY SHOP. THE ESTIMATOR PROMPTLY WROTE UP THE WROTE UP THE ESTIMATE FOR $2400 AND STATED THAT IT WAS A FACTORY DEFECT. ACCORDING TO FARU ESCOBAR THE VEHICLE WAS OWNED BY THE DEALERSHIP AND USED BY THEM UNTIL 04/17/2025, SOLD TO AN INDIVIDUAL, AND THEN IT WAS TRADED BACK TO THE DEALERSHIP IN JANUARY OF THIS YEAR. THE VEHICLE WAS WASHED AND INSPECTED SEVERAL TIMES WHILE IN THE OWNERSHIP OF THE AUTONATION DEALERSHIP. DURING THE BRIEF INSPECTION BEFORE BUYING IT, I INSPECTED THE CAB, THE ENGINE COMPARTMENT, AND THE UNDERSIDE, AND WALKED AROUND THE VEHICLE SEVERAL TIMES. THE VEHICLE APPEARED TO BE IN LIKE NEW CONDITION. FARU MADE IT A POINT TO SHOW ME SOME MINOR SCRATCHES IN THE BED OF THE TRUCK. MY POINT BEING IS THAT SOMEWHERE IN THE LINE OF OWNERSHIP AND VEHICLE INSPECTIONS THE PAINT DEFECT WAS FOUND AND KNOWN ABOUT BY THE THE ARLINGTON DEALERSHIP. SO AT THIS POINT IN TIME I HAVE ASKED THE TUCSON DEALERSHIP TO FIX THE PAINT ISSUE. THEY HAVE HAD MY REQUEST FOR THREE WEEKS NOW AND HAVE NOT GIVEN ME AN ANSWER IF THE PAINT DEFECT WILL BE COVERED UNDER THE 3 YEAR/36,000 MILE WARRANTY. I HAVE CALLED, TEXTED, AND EMAILED FARU ESCOBAR AND DEALERSHIP MANAGERS NUMEROUS TIMES AND NO ONE WILL CALL ME BACK OR RESPOND TO MY COMMUNICATION. IF THE TUCSON DEALERSHIP DOES NOT TAKE CARE OF THE PAINT DEFECT, I FEEL THAT THE ARLINGTON AUTONATION SHOULD HELP ME RECTIFY THE ISSUE. THE SECOND ISSUE I HAVE WITH THE DEALERSHIP IS THAT A SAFETY REPAIR ORDER, NHTSA#25V512, HAD BEEN ISSUED BY FORD ON THIS VEHICLE. I NOTICED THE RECALL NOTICE IN THE PAPERWORK AND ASKED FARU ESCOBAR ABOUT IT, AND HE STATED THAT THE WORK ORDER FOR IT HAD BEEN COMPLETED. I ASKED HIM A SECOND TIME BEFORE SIGNING THE PURCHASE PAPERWORK AND ONCE AGAIN HE ASSURED ME THAT THE SAFETY RECALL WORK HAD BEEN COMPLETED. WHEN I TOOK THE VEHICLE TO THE TUCSON DEALERSHIP THEY INDICATED THAT THE RECALL WORK HAD NOT BEEN DONE, AND THAT THE PARTS WERE NOT AVAILABLE YET. I CALLED THE ARLINGTON AUTONATION SERVICE DEPARTMENT AND TALKED TO AN ADVISOR NAMED JULIAN AND HE VERIFIED THAT THE WORK HAD NOT BEEN COMPLETED. SO FARU ESCOBAR LIED TO ME MORE THAN ONCE WHEN I QUESTIONED HIM ABOUT THE RECALL ISSUE. SO NOW I HAVE A VEHICLE THAT I PLANNED ON DRIVING ON A 6000 MILE TRIP THIS SUMMER THAT MAY NOT BE SAFE TO DRIVE!! AND I HAVE A PAINT DEFECT THAT I MAY HAVE TO PAY FOR OUT OF MY POCKET!! THE ARLINGTON FORD DEALERSHIP LIED AND DECEIVED ME ABOUT THE CONDITION OF THIS VEHICLE. Also, as of today I have not received my title and license from Arizona Motor Vehicle. How do I know that the Arllington Autonation paid my sales tax and license fees? More

Hector was great at helping us out. We would definitely recommend them!! Great truck we got. We would definitely recommend them!! Great truck we got. More