AutoNation Ford Arlington

2nd time at this service department and both times my wife took our Expedition in for service she was lucky enough to have ONE employee willing to help. The others were standing around, talking with one wife took our Expedition in for service she was lucky enough to have ONE employee willing to help. The others were standing around, talking with one another. No other customers in the lobby. No one bothered to come out to the service lane to help (that's what they are supposed to do, right???) and she sat there waiting. When she walked in, no greeting and pretty much made sure to even look the other way. When you purchase a $70k vehicle, I would expect a much better experience. More

Checking in was efficient and service was fast. The wait time was not as long as expected. time was not as long as expected. More

I prefer this dealership for service because It is convenient, I trust their work, & I am treated well. I especially like the service manager I found there; Paul Arnum. He is understand my vehicle nee convenient, I trust their work, & I am treated well. I especially like the service manager I found there; Paul Arnum. He is understand my vehicle needs and my preferences. More

The dealership and Josh my service advisor worked to get my truck repaired in a timely fashion. Josh clearly explained the need to order parts for a second issue and will call me when the parts arrive. Th my truck repaired in a timely fashion. Josh clearly explained the need to order parts for a second issue and will call me when the parts arrive. The dealership is easy to access and appears to be clean and employees are friendly More

The staff was very inviting and was a big help in finding me a SUV. me a SUV. More

Was very good .everyone was very good at the service counter.my car was done in a very good time. counter.my car was done in a very good time. More

Took over 3 hours for an oil change after arriving at a 10am appointment. Which sent my truck to end of the oil change line. Ps: when you call dealer service line, the calls are xfered to an appointment s 10am appointment. Which sent my truck to end of the oil change line. Ps: when you call dealer service line, the calls are xfered to an appointment service who get paid for setting up appointments, and your best bet is to grab a service advisors card and bypass the other. Service tech attempted to sell me an air and cabin filter that I didn’t need. I was told I had a screw in my tire which was unrepairable. Service tech Don tried to sell me 4 tires. It was a very small screw in middle of tire which discount tire had no problems repairing. And all this with Ford premium care on the Truck. Last time I was told I needed to have brake system flushed with only 35,000 miles. I scheduled an appointment with a door lock recall and took truck in and after taking out the old parts I was told that they didn’t have the correct parts and i couldn’t get my truck back and I didn’t qualify for a loaner car-again this car has Ford premium care. All Very sloppy service in my opinion More

Jake Andrews was fantastic. This is my third car I purchased from him and my sixth purchase from this dealership. purchased from him and my sixth purchase from this dealership. More

Assistant Service Manager Sammy Neria was so awesome made sure that I was taking care of made sure that I was taking care of More