AutoNation Ford Arlington

No response, help, or service After the Sale.. Canceled GAP & Tire & Wheel due to totaled 2016 Mustang originally through SafeGuard (which don't buy any of the products...super headache with claims Canceled GAP & Tire & Wheel due to totaled 2016 Mustang originally through SafeGuard (which don't buy any of the products...super headache with claims and cancellations) on 09/30/16. It is now approaching 2 months later and almost 11/30/16. My loan funded to pay for these items in 72 hours when I bought the car....but I cant seem to get a refund check after I bought the car approx. two months later....GAP company says canceled out and to pick up at dealer....Dealer claims they have no check....Now wont even respond. More

Service Depatment I have previously used this dealership for the maintenance on my 2014 Ford Fusion with no problems. However today's (12/12) service and attitude eradi I have previously used this dealership for the maintenance on my 2014 Ford Fusion with no problems. However today's (12/12) service and attitude eradicated all of my previous experiences. From the time I entered the service department, I felt like "who let you in and why". I needed an oil change and rotation and a previous check engine light researched. I didn't think that I needed the engine code reviewed as the light had gone off but after speaking to Grand Prairie Ford they said to still have it looked at as the computer system would still retain the code and I am close to my 36K mileage. I knew that the service would take a long time and brought in a book to wait. I have a maintenance warranty through MPP and was told by the woman working the service desk after being there for over an hour that they were closed and I would have to pay for the oil change. That sounded so strange to me as I brought my car in previously on Saturday's (even later than the current time of 11:45) and never had this issue. The woman became IRATE that I would challenge this assertion of them being closed. I called GPF and asked them and the service rep provided the phone number and stated that she had just gotten off the phone with them 5 minutes previously and that they did not close until 3PM. I took down the number for a live rep and the automated service they could use if this location actually sold MPP warranties. I returned to the counter and stated that I called GPF and got the number and they had just gotten off the phone with them. She proceeded to get defensive and say "who is THEY". I also said that she provided this automated number that can be used if they sold the warranty. Again she huffed "we dont sell them" and tried to call them again. As I am watching I am saying to my self "why is she punching in all these numbers". At this point, i am finished as I don't stay places where I am treated in such a manner and asked that they just pull my car so I can go. She has someone pull the car around and then I proceed to call MPP myself from my cell phone. I was talking to a live rep within 30 seconds after selecting options #1 and #2. But it doesn't stop there.... I then proceed to talk to the service manager who also had the demeanor of "xxx does she want" written all over his face. He proceeds to call MPP in the same manner that I did and immediately gets a rep on the phone to confirm coverage. Then this *** wants me to wait an additional 1-1.5 hours for an oil change. I just left. I will now take my car back to GPF for service. Their service reps tried to assist me with getting my service completed at ANOTHER Ford place whereas the people at AutoNation treated me like I dared to cross their threshold and expect quality service and respect. More

Buy with Greg P. I was able to work quickly and efficiently with Greg on my 2016 Fusion purchase. He was efficient and thorough (rare combo) and made it possible for I was able to work quickly and efficiently with Greg on my 2016 Fusion purchase. He was efficient and thorough (rare combo) and made it possible for me to take advantage of their great prices while passing through for business. Greg had everything ready to go when I got there and really went above and beyond. I was referred by a co-worker who has purchased 3 cars from Greg and his son, I can see why he keeps coming back. More

Dead Battery in new car I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impress I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impressed and appreciative of their fantastic service. More

Needed Oil Change and Recall done Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set fo Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set foot on Autonation Arlington as long as I live nor will any of my family members. Autonation Arlington aren't trustworthy bottom line. I suggest future customers do your homework and research before buying if not you've been warned More

Great service Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had mai Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had maintenance done. She is top notch when coming to treating customers well. This is why my next vehicle purchase will be from here. More

Awesome Service!!!! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! More

Like Family I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since they price match their tires. The service was extremely fast and I would defiantly go back just to see Susan! More

Great service! Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed m Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed my car!! More

WOUD NOT BUY HERE I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL FROM FROM MY INTERNET SEARCHES. PAUL ASKED ME 3 TIMES IF I WANTED TO LOOK AT THE FORD FUSION ENERGY I KEPT TELLING HIM NO. THEN HE SAID WHY WOULD YOU NOT WANT 100 MGG? RUDE....(BECAUSE I WANT A FORD FUSION) AKIM TOOK ME ON THE TEST DRIVE AND WAS VERY NICE. WE CAME BACK AND AT ONE POINT I ASKED PAUL IF THE CAR WENT PAST 80 MPH (I HAD SEEN SOMETHING ON A VIDEO WAS NOT SURE OF) HE RESPONDED WITH WHY DO YOU WANT TO SPEED. AGAIN RUDE....(I FOUND OUT FROM ANOTHER DEALER THAT YOU CAN CONTROL THE SPEED TO NOT GO PAST 80 AS A FEATURE FOR THE MY KEY). HE GAVE ME A QUOTE WHICH WAS HIGHER THAN THE INTERNET PRICE. HE SAID HE WAS GOING TO CALL ME BACK AND HE NEVER DID. NEEDLESS TO SAY I WENT TO ANOTHER DEALERSHIP AND WAS GIVEN AWESOME CUSTOMER SERVICE AND PRICE. I BOUGHT SOMEONE ELSE.... More