AutoNation Ford Arlington

I found the service good, but nothing out of the ordinary. The communication can be better by informing the customer of what is going on in the work area. ordinary. The communication can be better by informing the customer of what is going on in the work area. More

Service was great as always. The service advisor was efficeint and curteous my wait for my car was short. The service advisor was efficeint and curteous my wait for my car was short. More

I made an appointment to have some warranty work taken care of. When I went to the “appointment” I learned it would be 2 weeks before they would get to my truck and it had to be left. The appointment is care of. When I went to the “appointment” I learned it would be 2 weeks before they would get to my truck and it had to be left. The appointment is evidently pointless!! After 2 weeks there was no work done. At the 3 week mark I was told they were getting to my truck but had to charge the battery. After 3 ½ weeks I was notified my truck was done. It needed a new battery. That is a ridiculous amount of time for a battery replacement. I think the service department needs to reevaluate their procedures and make appointments that actually mean something. I bought my truck at Auto Nation Ford and was told any warranty work that took excessive time would get me a loaner vehicle. That didn’t happen either. I was VERY disappointed in the entire service experience!! More

My car came out with scratches on the door! ! They were not there when they received the car. ! They were not there when they received the car. More

THE EXPERIENCE WAS FAST, FRIENDLY AND RELAXED. THE DEALERSHIP EXPLAINED EVERYTHING AND WAS NOT HELPFUL. THE DEALERSHIP EXPLAINED EVERYTHING AND WAS NOT HELPFUL. More

Great service every time. Tim on the service team was honest and to the point. Tim on the service team was honest and to the point. More

Service done on time as scheduled. Caught failing battery. Calls customer promptly. Dave Morrison stayed on top of work. Caught failing battery. Calls customer promptly. Dave Morrison stayed on top of work. More

Service was good. Service adviser very helpful and patient. He took the time to take me into the service bay to show me the issue with my oil pan. Service adviser very helpful and patient. He took the time to take me into the service bay to show me the issue with my oil pan. More

It took about 6 hours for the whole buying process which is way too long. The worst part is coming to agreement and the finance department takes forever just to get the paperwork signed. is way too long. The worst part is coming to agreement and the finance department takes forever just to get the paperwork signed. More

Ricky was a great advocate for us as buyers. Made the process quick and simple. Couldn't ask for an easier, more comprehensive sales experience. Will buy from them again when Broncos can be o Made the process quick and simple. Couldn't ask for an easier, more comprehensive sales experience. Will buy from them again when Broncos can be ordered. Sindia made clear financing, extended warranty and service plans. Clearly communicated costs and benefits without ever pushing them on to me. Two superb employees at the dealership. More