AutoNation Ford Arlington

This was my 7th service visit and it was great like all the rest. Peggy is such a pleasure to work with, I can’t see myself using a different service advisor. the rest. Peggy is such a pleasure to work with, I can’t see myself using a different service advisor. More

I took my truck in for service like I always do. Dave Morrison greeted me and asked if I was the first in line. I said yes and handed him the keys and he said he would handle the rest. When I checke Dave Morrison greeted me and asked if I was the first in line. I said yes and handed him the keys and he said he would handle the rest. When I checked out he said that they took care of the recall while they were serving my vehicle. I said great. More

WE GOT A VERY NICE CAR AT FAIR PRICE AND WE’RE HAPPY. WE WILL RECOMMEND THIS DEALERSHIP TO ANY FRIENDS OR FAMILY LOOKING TO BUY A VEHICLE. WE WILL RECOMMEND THIS DEALERSHIP TO ANY FRIENDS OR FAMILY LOOKING TO BUY A VEHICLE. More

I took my vehicle for servicing. I added additional services resulting in picking up my vehicle next day. My advisor was off the next day and after 4 calls to different service advis I added additional services resulting in picking up my vehicle next day. My advisor was off the next day and after 4 calls to different service advisor, I got no calls from anyone. I finally called the manager and he called me back later to let me know that my vehicle was ready. This process took 5-6 hours. When I went to pick up my vehicle, I went to pay for the invoice. I inserted my card and the card reader showed “approved” moments later. However, the cashier said that the transaction didn’t go through. I showed him my statement and called the bank customer service to confirm the transaction went through. I even told him that he can call me and I will pay for for the invoice if the transaction didn’t go through. They held me for 45min-1 hr for this reason. The worst part to the whole thing is that I work the “graveyard” shift from 8p-6a and I worked at night and I had to go to work later that night. This created an unnecessary convenience for me and my family. I am extremely disappointed with Auto Nation. As soon as my pre paid services are over, I won’t be going there again. They treated my like I was a thief who wasn’t going to pay for the invoice. There are plenty of other customers for them I have plenty of dealerships. Thank you for your time. More

Ricky Jessup and the whole Auto Nation Ford team took great care of me and getting my new truck, They have great customer service. great care of me and getting my new truck, They have great customer service. More

Very good service. Peggy was extremely helpful in all things dealing with my service request. Peggy was extremely helpful in all things dealing with my service request. More

Have been using Ford Service Dept for the past 3 years with Jaime as my advisor. Always on top of everything. with Jaime as my advisor. Always on top of everything. More

Advisor and mechanic were quick to help and gave quick updates and suggested service needed. updates and suggested service needed. More

The dealership had been good so far. This has been out second time st this location. This has been out second time st this location. More

Great product knowledge and Greg did a great job walking me through the purchase process. me through the purchase process. More