AutoNation Ford Arlington

Jaylen was very helpful and courteous. He even gave me some advice about my side mirror that needs repairing. He even gave me some advice about my side mirror that needs repairing. More

Very professional kind and the dealership was really clean. They took time to listen and deal with my problems for the best solution at the time when I took my truck in. clean. They took time to listen and deal with my problems for the best solution at the time when I took my truck in. More

Took my truck in for my 60,000 mile check up. End up spending $1200 took get multiple things done. Get my truck home and remote start wouldn’t work. Take it back the next day the rep helping me s End up spending $1200 took get multiple things done. Get my truck home and remote start wouldn’t work. Take it back the next day the rep helping me says they don’t work on remote start, then I reminded him it came with the truck. This was after he had no idea who I was. I told him the same guy you have been texting today. Then he takes it back and they had no clue how to fix and would have to call a special place to find out. So take it home then he calls me and said a tech said to take the cables off the battery. So I said no I’ll bring it back, then it got fixed. So three trips later it was fixed. More

They treat you like a friend. My experience was fantastic. Lamont went out of his wasy to be very helpful for me. My experience was fantastic. Lamont went out of his wasy to be very helpful for me. More

I scheduled my vehicle for service due to couple of small manufacturer recalls. Peggy was very polite, professional, and knowledgeable, she got me scheduled and service was performed in less time than estim manufacturer recalls. Peggy was very polite, professional, and knowledgeable, she got me scheduled and service was performed in less time than estimated. I would recommend Auto Nation Ford and Peggy to anyone. More

Very efficient. Fixed in a very timely fashion. Very satisfied with the manner repair was handled. Fixed in a very timely fashion. Very satisfied with the manner repair was handled. More

Service agent Peggy is awesome , she kept me up on my cars weekly progress, Thanks cars weekly progress, Thanks More

This dealership honored the warranty on the defective 2021 ford escape headlight lens housing. The old design allowed for a small amount of condensation to get inside the housing and had a way to evapora 2021 ford escape headlight lens housing. The old design allowed for a small amount of condensation to get inside the housing and had a way to evaporate it but every time the water evaporated it dried in streaks and murky drops inside the lens. My other lens will come to need a replacement as it is also the old design. My tech Joshua is 5 out of 5 stars. My only complaint is with the initial tech that greeted me at the door. He informed me my tech had been scheduled his lunch right at my appointment start time of 11am. He then went to find my tech but could not and instead of alerting another tech that I needed to be served he left me outside waiting for one hour. He never approached me to say he had or had not found Joshua. I got so impatient I turned my service ticket into an oragami chatterbox. I don’t know why it didn’t show my appointment in their system or why I didn’t receive a call for being what the system should have thought “no show”. A manager then noticed me and asked if I had been helped. He then got the next available tech to help me. After waiting 10 minutes behind the person in front of me we began to resolve the issue. 5 minutes into this I finally got to meet Joshua as this 3rd tech noticed him visually back in the service bay and we repeated the visual check of the defective part with Joshua. He came out and took a photo which took one minute and then he sent me home. He said ford will check out the issue and this should not be a problem for me. One week later the part was in. I dropped off the car around 11:55 am with the front customer service tech (not Joshua) and picked up my finished car at 2:17pm after I got a call from Josh that it was ready. Again Joshua was ready to help even though no one built then had told him I had even arrived and left the car. The left lens housing was the only thing replaced so I was hoping for slightly faster service. Thank you goes out the mechanic who did the work. I know you must have had a lot to do that day. I really do miss the small service center at Subaru of Fort Worth when I had my forester. I feel you get missed in the crowd at these larger service centers. More

The standard service and safety recall was completed ahead of the estimated time which made me very pleased!! ahead of the estimated time which made me very pleased!! More

Margaret Chaney was extremely helpful, professional, and friendly when I had my car in for recalls. friendly when I had my car in for recalls. More