AutoNation Ford Arlington

The two employees I worked with were very nice. However, there seemed to be a mix-up or disagreement about who was my main rep.. One of them emailed me about a repair I needed to approve. I'm old. However, there seemed to be a mix-up or disagreement about who was my main rep.. One of them emailed me about a repair I needed to approve. I'm old. I don't have my email on my phone & I don't check my email every day. I had to call up there to see what was up with my car. I then approved the repair so that cost me at least a day. Later, I was told (after I had to call back again to check on the car) that they did not have all the parts they needed. That cost me another day or two. The (non-recall) repair I approved was for a tie rod ends. They suggested an alignment also (which makes sense). However, I was quoted a price of over $200 for an alignment. I can go to NTB or Discount Tire and get an alignment for $100. I honestly don't know why people use Ford Dealer service centers once their car is out of warranty or if it's not a recall situation. The safety recall was on my transmission bushing (or something like that). The transmission seems to be shifting harder and the RPM"s seem to run higher before shifting gears than before I brought it in. I'm reluctant to bring it back it because I don't want them tearing into my transmission and I have a feeling I would be told it needs extensive transmission work that I would have to pay for. The employees I meant were very friendly to work with. I just think they need to communicate with each other better. And communicate with the customer better. More

I've used this dealership for servicing my Ford vehicles for years. Customer Service Rep was helpful when I called to make the appointment, patiently answered my questions. Check in and check out with the S for years. Customer Service Rep was helpful when I called to make the appointment, patiently answered my questions. Check in and check out with the Service Advisor went smoothly. They did not push any unnecessary items or services. My vehicle was taken care of quickly. More

Our overall experience was just ok. There were several individuals that were great and one that made things difficult. We arrived with a pre-approval so the experience should of been ea There were several individuals that were great and one that made things difficult. We arrived with a pre-approval so the experience should of been easy... wasnt really the case. We waited longer than expected but the general manager ended up making sure we were taken care of at the end of the day. We ended up with the car we wanted but wished the process was easier considering the fact that we already had financing coming into the dealership. More

Terrible service I ever had to Endure. If I didn’t have a service warranty, I wouldn’t bother coming back. And it’s not the first time. I didn’t even get any kind of paper work after they If I didn’t have a service warranty, I wouldn’t bother coming back. And it’s not the first time. I didn’t even get any kind of paper work after they finished! None what so ever. More

They never fix my truck the truck have the same problem check engine light still on check engine light still on More

I was very pleased with my routine oil change. Actually took less time than I was told. Very cordial service tech, Jaylen. Actually took less time than I was told. Very cordial service tech, Jaylen. More

My first oil change and tire rotation with the maintenance package purchased with the new truck took 3 hours. Peggy my Service Advisor was experienced and we'll trained. The waiting room is bare-b maintenance package purchased with the new truck took 3 hours. Peggy my Service Advisor was experienced and we'll trained. The waiting room is bare-bones with free coffee. The service appears to be well done. More

Timothy Hoerig was very nice. I went in to have by back window replaced and he made the arrangement for it to be done. He had a ride for me to place I requested and then ride pick I went in to have by back window replaced and he made the arrangement for it to be done. He had a ride for me to place I requested and then ride picked me up. The service was great and he was super nice..I’m an elderly female and need to use cane. Great Service!!! More

This was a very much improved experience. The staff was concerned courteous as well as knowledgeable. It made for very good service experience. The staff was concerned courteous as well as knowledgeable. It made for very good service experience. More

Great place to visit. Sales person very courteous and knowledgeable. Also helpful and patient to find right vehicle. Sales person very courteous and knowledgeable. Also helpful and patient to find right vehicle. More