AutoNation Ford Arlington

Peggy is an awesome service advisor. She is always quick to answer questions an concerns. Peggy is also great with communication and expectations. She is the only one I call. She is always quick to answer questions an concerns. Peggy is also great with communication and expectations. She is the only one I call. More

Service and my advisor were good, other advisor just sat there and let me wait for over 15 minutes knowing my advisor was at lunch. I had to ask one of them to help me. This is not the first time I had to w there and let me wait for over 15 minutes knowing my advisor was at lunch. I had to ask one of them to help me. This is not the first time I had to wait for someone to talk to me, they did not even acknowledge that I had enter the building. Poor customer service, work on vehicle was good. Looking for another dealer to do the service in my vehicle next time. More

They lie all the time. They said they didn't have the part.I found the part number on utube and bought it in the parts department. And did the recall my self. They said they didn't have the part.I found the part number on utube and bought it in the parts department. And did the recall my self. More

We have bought 3 vehicles from this location and only have repairs done by the dealership. They take care of me everytime and the quote for repairs is always within range at the time of pick up, give or have repairs done by the dealership. They take care of me everytime and the quote for repairs is always within range at the time of pick up, give or take a few dollars. There's no hassle with timelines and repairs running longer than initially stated by the service representative. More

Love the refrigerator they have added to the waiting area. Service was quick and employee was friendly. area. Service was quick and employee was friendly. More

The two employees I worked with were very nice. However, there seemed to be a mix-up or disagreement about who was my main rep.. One of them emailed me about a repair I needed to approve. I'm old. However, there seemed to be a mix-up or disagreement about who was my main rep.. One of them emailed me about a repair I needed to approve. I'm old. I don't have my email on my phone & I don't check my email every day. I had to call up there to see what was up with my car. I then approved the repair so that cost me at least a day. Later, I was told (after I had to call back again to check on the car) that they did not have all the parts they needed. That cost me another day or two. The (non-recall) repair I approved was for a tie rod ends. They suggested an alignment also (which makes sense). However, I was quoted a price of over $200 for an alignment. I can go to NTB or Discount Tire and get an alignment for $100. I honestly don't know why people use Ford Dealer service centers once their car is out of warranty or if it's not a recall situation. The safety recall was on my transmission bushing (or something like that). The transmission seems to be shifting harder and the RPM"s seem to run higher before shifting gears than before I brought it in. I'm reluctant to bring it back it because I don't want them tearing into my transmission and I have a feeling I would be told it needs extensive transmission work that I would have to pay for. The employees I meant were very friendly to work with. I just think they need to communicate with each other better. And communicate with the customer better. More

Although the staff were extremely kind and helpful when I picked my car up. I was extremely upset that it took them 10 days to get my car repaired when I was initially told that my car would be repaired in t picked my car up. I was extremely upset that it took them 10 days to get my car repaired when I was initially told that my car would be repaired in two days. They stated that the parts order was received damaged and that they had to re-order. They denied me a loner car. This was my order car of transportation and therefore I was literally confined to my house. More

I've used this dealership for servicing my Ford vehicles for years. Customer Service Rep was helpful when I called to make the appointment, patiently answered my questions. Check in and check out with the S for years. Customer Service Rep was helpful when I called to make the appointment, patiently answered my questions. Check in and check out with the Service Advisor went smoothly. They did not push any unnecessary items or services. My vehicle was taken care of quickly. More

Our overall experience was just ok. There were several individuals that were great and one that made things difficult. We arrived with a pre-approval so the experience should of been ea There were several individuals that were great and one that made things difficult. We arrived with a pre-approval so the experience should of been easy... wasnt really the case. We waited longer than expected but the general manager ended up making sure we were taken care of at the end of the day. We ended up with the car we wanted but wished the process was easier considering the fact that we already had financing coming into the dealership. More

Terrible service I ever had to Endure. If I didn’t have a service warranty, I wouldn’t bother coming back. And it’s not the first time. I didn’t even get any kind of paper work after they If I didn’t have a service warranty, I wouldn’t bother coming back. And it’s not the first time. I didn’t even get any kind of paper work after they finished! None what so ever. More