AutoNation Ford Arlington

To start off our salesman Bobby and the finance guy Scott were great, but the sales manager was very unprofessional. I brought in my vehicle to trade of course in standard car dealer form the trade value cam were great, but the sales manager was very unprofessional. I brought in my vehicle to trade of course in standard car dealer form the trade value came in around $13000. And as an educated buyer I knew what retail was on my vehicle and actually know around what it will sell for at auction. I told Bobby my car retails for around $27000 and I understand you need to make money but not $14000 dollars. He took that to the sales manager and the manager says very loudly there is no Taurus worth $27000 and everyone over there had a great laugh at my expense. I build homes and know that a few months ago we did not care if people bought or did not if someone had a problem we would give them the earnest money back and send them on their way because someone else was waiting to buy but we were never rude or condescending. In the end I did receive what I wanted for my vehicle with a slight apology for the mistake on my vehicle, which they said they did not realize it was a SHO. If the vehicle market was not so bleak and we could have found a similar vehicle somewhere else I would have left for sure. I guess you should enjoy the market now with the attitude at some of the employees you will not receive many referrals or repeat customers. More

I only went for my oil change and my car inspection sticker they had the audacity to charge me $179 just for manual labor when I paid $77 so please don’t go there I’m going to the dealership to dispute sticker they had the audacity to charge me $179 just for manual labor when I paid $77 so please don’t go there I’m going to the dealership to dispute it today that’s just not right More

Great sales and service departments. We have been trading here for about 20 years. Wouldn't go any place else. We have been trading here for about 20 years. Wouldn't go any place else. More

Good service with helpful staff. Will stay with them for my next purchase. Very satisfied . Will stay with them for my next purchase. Very satisfied . More

Jamie was great, he got us in and out within one day with our Transmission problem. our Transmission problem. More

Awesome customer service and provided great details about what was going to happen during my visit. what was going to happen during my visit. More

We knew the car we wanted from the website before we went in, but the whole process was still much quicker than we anticipated. Our sales guy was very helpful and friendly. in, but the whole process was still much quicker than we anticipated. Our sales guy was very helpful and friendly. More

Automation Ford of Arlington has always been honest and has the best customer service. We have purchased 3 vehicles from this site, they are our go to dealership with great pricing and service. has the best customer service. We have purchased 3 vehicles from this site, they are our go to dealership with great pricing and service. More

Took car in for a recall part. Peggy made the check in super easy and service got everything done in a timely manner. Plus they washed my car. It looks like new. Peggy made the check in super easy and service got everything done in a timely manner. Plus they washed my car. It looks like new. More

Services were performed with focus on excellent customer experience, and they delivered. It is always a very stressful time when you anticipate major auto repairs to be necessary. Your Ford Team made this v experience, and they delivered. It is always a very stressful time when you anticipate major auto repairs to be necessary. Your Ford Team made this visit a lot less so. Thanks to all in your top notch service department. More