AutoNation Ford Arlington

I'm very pleased with the professionalism and quality work. The team does a great job interpreting my concerns, and resolving issues. work. The team does a great job interpreting my concerns, and resolving issues. More

Never have been in to any dealership when I get recalls on my vehicles. Ford happens to be the first one. When I walked in Asst. Service Manager Brent Dickey assisted me and was very knowledgeable about th on my vehicles. Ford happens to be the first one. When I walked in Asst. Service Manager Brent Dickey assisted me and was very knowledgeable about the recalls letter I had received. Not only that he digged deeper and mentioned to me that I had 3 recalls total. He made my experience very easy and made me feel peace of mind. Thank you, Bogar A. Sandoval More

I went in for an oil change and the customer service was horrible. I called in advance to try and schedule an appointment after identifying who I was and the type of car I had. I was told I didn't need to horrible. I called in advance to try and schedule an appointment after identifying who I was and the type of car I had. I was told I didn't need to make an appointment, that I could just come in. When I went in for the oil change they did not have my filter and was not told until after waiting for 3 hours. The service technician never contacted me to inform me that the part had come in and I was not able to reach her by phone. So I just showed up after two days of waiting on a reply. The service tech ended up not assisting me and someone else did. No one ever came to inform me the cost of the oil change or that it was going to be higher because they were using a higher grade oil in my vehicle. The over all experience was horrible. The tech had poor customer service and now I am finding out they did not top off any of the other fluids in my vehicle such as windshield wiper fluid. More

I usually take mine/my daughter’s vehicles to our dealer where we purchased them but their Service dept was VERY backed up on appointments. AutoNation Ford was able to get me in within a perfect timeframe. where we purchased them but their Service dept was VERY backed up on appointments. AutoNation Ford was able to get me in within a perfect timeframe. I was pleasantly surprised with regards to working with AutoNation Ford. Their Service dept was excellent to work with! They were VERY friendly, VERY courteous and VERY efficient!!! I will definitely do business with them in the future and recommend them to family & friends. More

The service was nice, the people was helpful, and the even got me a ride home. even got me a ride home. More

Service department is great and service advisors are very professional. I was provided Lyft service to and from home while my vehicle received the 60,000 mile service maintenance. professional. I was provided Lyft service to and from home while my vehicle received the 60,000 mile service maintenance. More

Took my F-150 in for routine service, Dave was extremely helpful and was able to get me in quickly. Also explained what was done and what needed to be done. helpful and was able to get me in quickly. Also explained what was done and what needed to be done. More

I was very impressed with attention I received from Josh and the Lyft driver. Josh was extremely helpful. and the Lyft driver. Josh was extremely helpful. More

Great customer service. Answered all my questions. Maybe a little understaffed, but it was after the morning rush. Answered all my questions. Maybe a little understaffed, but it was after the morning rush. More

I was very pleased with the customer service, the waiting area, the snacks in the waiting area, the promptness and especially the price!! I came in late and I was afraid that they would turn me away. I am an area, the snacks in the waiting area, the promptness and especially the price!! I came in late and I was afraid that they would turn me away. I am an extremely satisifed customer! My car an I thank you!! More