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AutoNation Ford Arlington

Arlington, TX

4.6
1,214 Reviews
As one of the largest Ford dealerships in the Arlington area, AutoNation Ford Arlington is your local destination for all new and used Ford models. Located just south of the 20 and east of S Cooper St, our showroom is easy to find. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Arlington to learn more.
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1400 I-20 West

Arlington, TX

76017

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Showing 1,214 reviews

June 01, 2022

Easy drop off the night before service and no pressure on additional services that may be needed down the road. It was nice too having the car cleaned before I picked it up. An added perk. Oil change was More

by anewburn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 02, 2022 -

AutoNation Ford Arlington responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 01, 2022

Service advisor tried to get me to do what was convenient for her and not for me. Almost had to have a discussion with the dealership manager until after asking several times to do the rite thing she finally More

by JonTanz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't get her name
Jun 02, 2022 -

AutoNation Ford Arlington responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.

May 30, 2022

Peggy is by far the most detail oriented advisor I’ve met. Takes care of her clients as if they were family. Follow up is phenomenal Thank you! More

by Ed1424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy
Jun 01, 2022 -

AutoNation Ford Arlington responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 26, 2022

Very people. Answered my question, suggested deals. Very clean waiting room. They made sure we were comfortable during our wait More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Hoerig
May 29, 2022 -

AutoNation Ford Arlington responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 26, 2022

Greatly appreciate the young advisor's respect, kindness and prompt attention to my cars' needs. More

by Ezunig1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 27, 2022 -

AutoNation Ford Arlington responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 26, 2022

My experience with this dealership was horrible. They promised extras to get the deal but then didn’t follow though in the end. More

by didis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
May 29, 2022 -

AutoNation Ford Arlington responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.

May 25, 2022

They get angry at finance when you don't want to buy an guarantee in a new vehicle, obvious ,it's a commission for them, but it's your decision to buy or not buying be careful what you sign, because if not More

by Mauricio
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jhonn , Erick
May 25, 2022

First of all Jake was great to deal with. Second of all I was promised X plan on my purchase when I ordered which was the basis of me deciding to order. When I showed up to purchase my tru More

by jupdegraff21
Recommend Dealer
No
Employees Worked With
Jake andrews
May 27, 2022 -

AutoNation Ford Arlington responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Arlington take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.

May 25, 2022

Peggy was quick, accurate and to the point for my needs. She also went the extra step and found 2 additional items requiring service which she took care of. More

by curtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy
May 26, 2022 -

AutoNation Ford Arlington responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 24, 2022

They were really nice greated me as soon as I walked in the only bad thing is that I got there at 9:15 a.m. which I did have a 9:30 appointment to get a oil change I didn't leave until 11:55 a.m. I don't t More

by Ladykonya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know the names
May 26, 2022 -

AutoNation Ford Arlington responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Arlington. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.

May 31, 2022 -

Ladykonya responded

I have called several times and left msg with at least two different people to have the GM return my phone call still no response. This is definitely not good customer service.

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