AutoNation Ford Arlington - Service Center

This is an awesome dealership! The service advisors are super friendly and very helpful and courteous! Highly recommend!! The service advisors are super friendly and very helpful and courteous! Highly recommend!! More

The service provided by the dealership so far has been excellent. Josh has been great. However, we are not happy with Ford. They have violated our trust. We brought in our expedition for repair of phaser excellent. Josh has been great. However, we are not happy with Ford. They have violated our trust. We brought in our expedition for repair of phaser noise. Ford refused the repair because we are 147 miles out of power train warranty and apparently the cut off date for this repair is 2/28 of this year. That means that thousands of ford vehicles are driving around with this problem and they have no chance of getting it repaired. The problem is due to poor engineering on fords part and I fail to see why there has to be cut off date for this repair. It is a manufacturer's defect. They keep telling us that no damage can o cut. But I disagree. The phasers are not being oiled properly and so over time will fail. This could happen on an expressway at 70 miles per hour or in the middle of nowhere putting my wife and grandchildren at risk. We have owned several ford vehicles in our family but I don't think we will ever buy another one. Ford has known about this problem since at least 2017 and yet they continued to sell vehicles with defective and poorly engineered engines. We have bought from ford in the past because we trusted them but that trust has been violated. Oh and by the way these phasers have failed on ford vehicles because of this problem. Our expedition is still at the dealer right now. We are going to put in a case with ford. I don't expect that that will turn out positively so we may take steps to make this experience public. We are a family of veterans and did not expect to be treated this way by THE TEXAS TRUCK manufacturer. I and my family are extremely disappointed and angry at ford. Not the dealership as I said Josh has been fantastic but his hands are tied!! More

Service was quick and efficient. The pick up ride was an added bonus, made getting my vehicle back so much easier. The pick up ride was an added bonus, made getting my vehicle back so much easier. More

It appears they are going to be my new service provider. They certainly did well this time. They certainly did well this time. More

Great service always helpful never fail to do right by me car looks and runs beautifully car looks and runs beautifully More

I brought my car in to have the door speaker replaced. The staff was great and helpful. The staff was great and helpful. More

Josh super nice and cool going nice guy! Would be a returning customer . 10/10 Would be a returning customer . 10/10 More

Dealership was great very clean people as we drove up for our service. They were very kind for our service. They were very kind More

Customer service is on point! Thank you Josh for all your help. My truck looks great! Thank you Josh for all your help. My truck looks great! More