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AutoNation Ford Arlington - Service Center
Arlington, TX
781 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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781 Reviews of AutoNation Ford Arlington - Service Center
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July 27, 2021
Very timely. When you have an appointment, they get you in and out. The advisor is very professional. When you leave a message, he always call back in a timely manner. in and out. The advisor is very professional. When you leave a message, he always call back in a timely manner. More
by bmjeweled
Employees Worked With
Donatea(probably spelled wrong)
July 23, 2021
I have been super impressed by the level of service I have been receiving at AutoNation Ford of Arlington. Colby Serrano and Matt Lewis have responded immediately to all my service issues on my new vehi have been receiving at AutoNation Ford of Arlington. Colby Serrano and Matt Lewis have responded immediately to all my service issues on my new vehicle. While my new F-150 has been running perfectly, I have had a few cosmetic concerns. Each optima they came through for me without hesitation. Thanks Colby for being far more than I expected in a salesperson. Your follow up support has been tremendous. Thank you. It’s not just Colby who makes walking in the door a positive experience. Each person I meet when I walk through the door is both helpful, professional, and sincerely friendly. More
by Joe Motz
Employees Worked With
Colby Serrano, Matt Lewis
July 23, 2021
Dealership very clean. Greeted right away. Explained what was needed. Offered a ride home but I chose to wait. Gave me an approximate wait time. No hard upsale. was needed. Offered a ride home but I chose to wait. Gave me an approximate wait time. No hard upsale. More
by Linda
Employees Worked With
Peggy Chaney
July 22, 2021
I started using this dealership when the dealership I bought my truck from had service issues. They are superb in my estimation. They get all of my service work from now on. bought my truck from had service issues. They are superb in my estimation. They get all of my service work from now on. More
by rondon
Employees Worked With
Peggy
May 28, 2020
Bad customer service I am new to the area and called about getting my recall fixed. I was told my recall had expired and would have to pay to get my car fixed. Recalls don I am new to the area and called about getting my recall fixed. I was told my recall had expired and would have to pay to get my car fixed. Recalls don't expire.....this is bad business, trying to con people into paying to get their recalls fixed. Will never recommend this place to anyone! More
by jennifer
Employees Worked With
Rebecca Kelsey Sampson
August 01, 2018
HORRIBLE CUSTOMER SERVICE! I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I wasn't sure if I had been there before and he cut me off and said "I need your phone number...I need your phone number ma'am!" I immediately told him that was not a good way to start earning my business and asked to speak with his supervisor! He hung up on me. I called back and a guy named Paul Barnum answered and defended him..for all I know it could have been Paul I spoke with the first time...but I won't be going there for service! More
by LANAE
Employees Worked With
PAUL BARNUM
September 26, 2017
We have never had better service from a dealership. Excell Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service More
by Notyourbusiness
Employees Worked With
Peggy Chaney
January 18, 2017
Maintenance Check up and recall work. Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it do Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it done within the timeline requested. Everyone there was very professional in their assistance. This the kind of service at a dealership that you continue with. Great job everyone. More
by Steve
Employees Worked With
Dawn Robinson
