AutoNation Ford Arlington - Service Center

We were traveling back to Missouri, the screws in our starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would not start to do such a test!! I feel that since we had to have service, we we're taken advantage of. I wrote a letter to the customer service reprehensive, Linda Belota, have NEVER gotten an answer. (twice contacted) I was warn about this Ford dealership, should have listened. BEWARE! More

I took my Mustang in for service. The tension pulley needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to me, the mechanic forgot to plug engine fan back in. I ended up with an overheated engine out in Odessa, TX. I was charged $104 for the repair, (Sewell Ford Odessa treated me right). I called my Service Tech and said the mechinic in Odessa said the fan had not been plugged back in. I said I wanted $104 and I also missed a day of work, but I would take just the $104. He said they would send a check. I called several times over the next 3 months and always the same thing, "The check is on the way". Finally, after months of this,, I talked to the accounting dept. and found out the check had never been requested. I finally received the check. THEN, four months after I had the repair, I get a charge from Enterprise on my bank account. I called them and they said Bankston never paid the invoice and now they were charging the rental to me. I called Banston accounting and have not heard back. I will NEVER go there again. More