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AutoNation Ford Arlington - Service Center

Arlington, TX

4.7
780 Reviews

780 Reviews of AutoNation Ford Arlington - Service Center

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June 06, 2023

Awesome service manager who took care of our f150. Quick in and out without confusion. More

by Ohikimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 09, 2023 -

AutoNation Ford Arlington responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 04, 2023

I arrived with a scheduled appointment to address recalls for my 2021 Lariat F150. After entering the service desk area, there were 6 service Reps (without customers), staring at their computer monitors. Aft More

by JLM9208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Majors
Jun 07, 2023 -

AutoNation Ford Arlington responded

We appreciate you taking the time to leave us a response! We would like to have a better understanding about your experience. Please reach out to us at (817) 200-4503 at your earliest convenience and we will do our best to resolve this with you.

June 02, 2023

Customer service good but there is no reason why I should be pay $90.00 for a oil change for a 2014 Ford Focus SE, when my previous oil change was just $66.48 !!!! I even called a day before my appointment a More

by mawoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Holland; Service department Arlington, TX location
Jun 06, 2023 -

AutoNation Ford Arlington responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (817) 200-4503 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 01, 2023

Peggy my service advisor does a great job. She makes sure everything is done keeps me informed and my Escape is washed and cleaned when ready. More

by dljackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy
Jun 05, 2023 -

AutoNation Ford Arlington responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 31, 2023

Excellent service and immediate response when I call and leave a message on voicemail. Are able to accommodate my schedule More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Morrison
Jun 05, 2023 -

AutoNation Ford Arlington responded

Hi Katie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2023

Peggy Chaney is excellent, friendly, knowledgeable, competent, professional, forthcoming, personable, patient. I won’t go to anyone else. More

by bmsupak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Chaney
Jun 01, 2023 -

AutoNation Ford Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2023

In my second F-150 with Autonation. Jamie Heiland has been the go to guy and has always provided good service. More

by tgarrett46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Heiland
May 31, 2023 -

AutoNation Ford Arlington responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2023

Had a general customer service issue and management was awesome at providing feedback and resolution! More

by Carolyn Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 31, 2023 -

AutoNation Ford Arlington responded

Hi Carolyn, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

I am very disappointed in the service at this dealership. I won't use it anymore. we waited 4 hrs for the work done and finally they started on my car .I had a 10:00 o clock appointment and they started at 2. More

by garmar0862
Recommend Dealer
No
Employees Worked With
Do t know
May 31, 2023 -

AutoNation Ford Arlington responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 200-4503 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 24, 2023

Hands down the best auto service I have ever experienced! Mike and his crew are fantastic. I could not be more pleased. More

by Dhemphill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Camp
May 27, 2023 -

AutoNation Ford Arlington responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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