AutoNation Ford Bellevue

The worst experience of my life! Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within warranty... After 1.5 months of AUTONATION having my vehicle "for repair", and MULTIPLE voicemails without response, I finally got word "they could not reproduce the issues & the vehicle was ready". Although paperwork suggesting repair was provided upon drop off from GMC Certified mechanic. With things not adding up, a 3 hour commute for a pop in visit was made- to find my vehicle DAMAGED from an unexplained collision, 700+ unexplained miles and no repairs made to the strut. This "business" could not explain the location of my vehicle while in there possession, how the damage occurred and/or who had been driving the vehicle. The mileage discrepancy was said to be an entry error (proof upon drop off this was not an error) The damage was initially denied to full extent by Auto Nation.. Then images were cross referenced from drop off, showing no prior damage & obvious NEW Front end DAMAGE .. With their hands tied, they offered body damage repair but refused to provide a new full point inspection as the damage did appear to be a big deal to THEM. OVERALL- The finger was pointed at me for buying a used vehicle in the first place, GM Billy is a complete xxxxxxx & con artist at the least. When no agreement was made on AutoNation's part, to fix the damage they caused and or the original repair of the struts (under warranty), the suggested help of a lawyer was mentioned... The response from AutoNation was "Good, we have a building full of them. Good luck". What great customer service! Pat on your back GM Billy & Josh Benjamin. With utter disrespect, unethical behavior & being taken full advantage of as woman, the only semi solution to this nightmare was involvement of a male. Call me a Karen, but this a fair warning to steer clear of this ruthless establishment and it's shady people. More

Responded quick to my request to test drive car. Salesman was very nice and helpful. Salesman was very nice and helpful. More

I switched to this dealership because Evergreen Ford could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. I could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. It seems like it is well run and does so professionally. More

As a woman purchasing a car, I did not receive appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted to buy a Ford Mustang Mach e. This is my first Ford. AutoNation Ford was responsive, professional and made the buying process seamless. When my car was delivered from Ford, they explained all the features and answered my questions, as this car is electric and a new technology can be intimidating. I just brought the car in for its first service and a couple minor recalls/software update. John, in the service department, had all the parts ready to go and sent a Lyft to come and pick me up when it was finished. I am a very satisfied customer- from purchase to service, I trust AutoNation Ford in Bellevue. More

The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More

I’ve felt like I’ve always recieved good service here, but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does not have service loaners, leaving me to foot the bill for a rental for two weeks. So far Ford is refusing to help pay for any of it, even though my car was still under warranty. More

Great customer service and willing to help on things. It’s always a pleasure going in working with them. I will always refer them to my friends. It’s always a pleasure going in working with them. I will always refer them to my friends. More