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AutoNation Ford Bellevue
Bellevue, WA
744 Reviews
AutoNation Ford Bellevue is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer, AutoNation has over 300 dealership locations representing 33 manufacturer brands with stores in over 18 states. Since 1996, AutoNation has sold and serviced over 14,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose AutoNation Ford Bellevue for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 744 reviews
October 27, 2023
Unfortunately the experience have not been good lately, brought the truck for a series of problem that needed to be addressed, and had to call a few times trying to find out why it was taking so long and l brought the truck for a series of problem that needed to be addressed, and had to call a few times trying to find out why it was taking so long and leaving a voice message but no response, after 4 weeks they had the vehicle the called saying it was ready and I came to pick it up and only 1 of the 4 issues was resolved, I said I didn’t want to take it back as I needed the other things to be fixed, and theses problems was confined by the service advisor but they didn’t car to work on it. They kept the truck for another weeks and a half and called me it was ready, came over to pick it up and now only one of the 4 remaining problem was fixed. Unfortunately I think they don’t really care about their customers concerns. Now they had to schedule another day for me to come over to solve the remaining issues, and it drives me to always check if whatever issue I bring the truck in for have really been fixed as I’m not sure if I can trust them. This is sad More
by Clayton
Employees Worked With
Donavon
October 27, 2023
Great experience here. Very streamlined process and they stayed true to the price that was presented to me at the beginning. Working with Rhonda personally was also a treat Very streamlined process and they stayed true to the price that was presented to me at the beginning. Working with Rhonda personally was also a treat, she has a great attitude and made the whole experience more enjoyable. More
by kaikjol
Employees Worked With
Rhonda Dorian
October 25, 2023
The worst experience of my life! Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within warranty... After 1.5 months of AUTONATION having my vehicle "for repair", and MULTIPLE voicemails without response, I finally got word "they could not reproduce the issues & the vehicle was ready". Although paperwork suggesting repair was provided upon drop off from GMC Certified mechanic. With things not adding up, a 3 hour commute for a pop in visit was made- to find my vehicle DAMAGED from an unexplained collision, 700+ unexplained miles and no repairs made to the strut. This "business" could not explain the location of my vehicle while in there possession, how the damage occurred and/or who had been driving the vehicle. The mileage discrepancy was said to be an entry error (proof upon drop off this was not an error) The damage was initially denied to full extent by Auto Nation.. Then images were cross referenced from drop off, showing no prior damage & obvious NEW Front end DAMAGE .. With their hands tied, they offered body damage repair but refused to provide a new full point inspection as the damage did appear to be a big deal to THEM. OVERALL- The finger was pointed at me for buying a used vehicle in the first place, GM Billy is a complete xxxxxxx & con artist at the least. When no agreement was made on AutoNation's part, to fix the damage they caused and or the original repair of the struts (under warranty), the suggested help of a lawyer was mentioned... The response from AutoNation was "Good, we have a building full of them. Good luck". What great customer service! Pat on your back GM Billy & Josh Benjamin. With utter disrespect, unethical behavior & being taken full advantage of as woman, the only semi solution to this nightmare was involvement of a male. Call me a Karen, but this a fair warning to steer clear of this ruthless establishment and it's shady people. More
by Jr. Garcia
Employees Worked With
Billy, Josh Benjamin
October 23, 2023
I switched to this dealership because Evergreen Ford could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. I could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. It seems like it is well run and does so professionally. More
by artisticannette1
Employees Worked With
don't remember
October 20, 2023
The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful. More
by Rich
Employees Worked With
Josh (original service advisor), Chris (service manager), John (new service advisor)
October 16, 2023
As a woman purchasing a car, I did not receive appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted to buy a Ford Mustang Mach e. This is my first Ford. AutoNation Ford was responsive, professional and made the buying process seamless. When my car was delivered from Ford, they explained all the features and answered my questions, as this car is electric and a new technology can be intimidating. I just brought the car in for its first service and a couple minor recalls/software update. John, in the service department, had all the parts ready to go and sent a Lyft to come and pick me up when it was finished. I am a very satisfied customer- from purchase to service, I trust AutoNation Ford in Bellevue. More
by danielle
Employees Worked With
John
October 12, 2023
This is the second time that I have scheduled an appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting whi appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting while the service is done. Checked in and went to the customer lounge. Another gentle man said that "this is a diesel and we do not have a mechanic or a lift for your truck" It clearly states on my appointment what my vehicle is. I was told it can be several more hours. Keep in mind that this facility services all our company vehicles. Brad didn't even bother to come tell me, nor apologize. He let someone else do it. Totally unacceptable. More
by matts
Employees Worked With
Brad Fattore
October 11, 2023
The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More
by Mike
Employees Worked With
DONAVAN CALLAHAN
October 08, 2023
I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never he from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response. More
by rustyvernon
Employees Worked With
Donovan
