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AutoNation Ford Bellevue
Bellevue, WA
742 Reviews
AutoNation Ford Bellevue is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer, AutoNation has over 300 dealership locations representing 33 manufacturer brands with stores in over 18 states. Since 1996, AutoNation has sold and serviced over 14,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose AutoNation Ford Bellevue for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 742 reviews
January 01, 2023
I had to rate the dealer low because of it service department. If they advertise they will include a service they should be held accountable to do it. I scheduled an appointment for warranty/service department. If they advertise they will include a service they should be held accountable to do it. I scheduled an appointment for warranty/service work and in the return email to confirm they indicate they sanitize your vehicle after every service. Plus you can purchase this option. I went through this same issue last warranty/service work. Josh assisted me both times and in my opinion he has horrible customer service skills. He emailed me this time and said he would not proceed with warranty work until he heard from me after the email that they do not do the sanitization work or wash or your vehicles. I call this misrepresentation of services advertised. I spoke with Chad the manager and he said the machine was broken. Which is it, do you do as advertised or a broken machine. I felt Josh was lying to me to get out of doing the work again. Yes, this happened on a prior warranty/service work visit and Chad had to step in. Chad did take my vehicle to another dealer and had the sanitization work done. For others make note and hold them accountable to what they say they will do. I also did not understand why Josh could not proceed with the warranty work and Chad did not as well. Very confused on their procedures. Here is the email chain. When you service your autoNation Ford Bellevue you can expect: Expert Service. Our TechXperts are factory-trained and ASE or Manufacturer-certified. A complimentary multi-point inspection. Complimentary vehicle sanitization with every service. Upfront service pricing. 12-month or 12,000-mile repair guarantee. Sincerely, Your AutoNation After-Sales Team RICHARD BENJAMIN AutoNation Ford Bellevue Next email. Good morning, Dave. Before I touch your car, I wanted to let you know that I have no way of cleaning or sanitizing your car. Please let me know if you want me to proceed with the service work. I won’t touch it until I get your ok to move forward with it. We haven’t washed cars in 7 years here and we stopped doing the sanitization some time ago. Let me know if you want me to proceed. Thanks Josh Benjamin AutoNation Ford Bellevue More
by toolman117
Employees Worked With
Richard (josh) Benjamin and Chad
December 29, 2022
I loved working with the people here! They made it super easy and gave me a great deal on my trade in. Got an amazing vehicle and they still stay in contact. Highly recommend! They made it super easy and gave me a great deal on my trade in. Got an amazing vehicle and they still stay in contact. Highly recommend! More
by burnettarielle
Employees Worked With
Jim
December 29, 2022
My car was not running properly and I needed it to drive to Portland for my mom’s surgery. Despite the bad weather, being fully booked, and it being the holidays, Josh was able to squeeze me in, clear my ca to Portland for my mom’s surgery. Despite the bad weather, being fully booked, and it being the holidays, Josh was able to squeeze me in, clear my car for driving in time to get to Portland. Above beyond stellar service! More
by lascheurich
Employees Worked With
Josh, Chad, and Steve
December 24, 2022
The latest email I received asked me to give a review (10 days after sale) and said it was the "final chance" to do so. (Christmas Holidays right now.) While I liked my experience, I've not yet received the days after sale) and said it was the "final chance" to do so. (Christmas Holidays right now.) While I liked my experience, I've not yet received the vehicle title (I paid cash), and I'm waiting on Ford of Bellevue to reimburse for the agreed-on work I had done locally by another dealer. So, I reckon we've not finished our business as of yet. Seems more than a bit premature to ask for reviews and give me a "final chance" when our business is still outstanding. Gotta go with four stars as I don't know for sure when or if things will work out. That said... Folks I worked with were friendly and helpful. Very quick to respond to questions in person, in email and via text/phone. Seemed to actually care. My experience was more positive than other car dealer interactions I've had before. If our deal was complete and all was finished positively, I'd likely give a glowing 5-star review. Only time will tell. More
by Ralph
Employees Worked With
Quinn and Brandon
December 23, 2022
We bought our truck from Autonation and have had all service done there since. We highly recommend! Paul in the service department goes above and beyond; he communicates in a timely manner and always pr service done there since. We highly recommend! Paul in the service department goes above and beyond; he communicates in a timely manner and always provides clear, easy to understand information. Its not often one builds a trusting partnership with a dealer/service department, thus we really appreciate Autonation in Bellevue ❤️ More
by Big truck
Employees Worked With
Paul and Chad
