AutoNation Ford Bellevue

I don’t even know where to start, but I guess I’ll start that in 2018 my friend was looking for an f150, he found a used one but it was from Canada and had rust, the salesmen told him to drill the rust out… that in 2018 my friend was looking for an f150, he found a used one but it was from Canada and had rust, the salesmen told him to drill the rust out…..We naturally left immediately. Fast forward to 12 days ago; I wanted to trade in a reliable 2022 VW Taos with no mechanical issues what so ever, for a 2023 mustang eco boost that I had argued with my wife about and kind of won, cause she reluctantly agreed. They couldn’t order it, so the manager Billy convinced me to get a used 2018 w/48xxx miles. Great, I was happy. Forgot 2 magazines with ammunition in my trade in, salesmen calls and says they’ll be waiting for me. Breaks were squealing a bit, but I wrote it off to it seating on a lot for a long time. Couple days later the car starts sounding like a lawn mower, emailed salesmen but he was off and i called the dealership but never got a call back. I’m a pretty patient guy and I don’t like confrontation so, whatever I let it go. Finally I get into service after the salesmen comes back from his days off and gets me in. Right off the bat, Steve the service advisor is an unprofessional, cold, jerk — no hello, no nothing. Keeps asking me what’s wrong with the car and he keeps saying “I know that” when I respond to his questions….so why does he keep asking? I’m starting to get frustrated at this point, because of course they’re nice when they want you to buy a car and now they’re treating me like a burden. Little to no communication from dealership. I hate contacting Steve cause he’s just a condescending jerk, so I contact billy. Says he’ll call me right back to make things right, and never did. I have to call Steve and he tells me there’s water intrusion, it’ll be 3 weeks before they can even diagnose it. I keep asking him about a rental car and he keeps dodging me. I call Billy but he’s off for the next few days. Now I’m angry. I go directly to the dealership, and the manager Josh Marshalek agrees to make my car payments and give me a rental until my car is given back. Yay, right!?!? And he’s even agreed to trade out my car, I find one I like in my price range, test drive it, like it, park it and there’s smoke coming out from the hood…we go back inside and josh marshalek tries passing it off like it’s no big deal and it’ll only cost me $1000 to fix…..they’ve lost all credibility at this point. I get my car rental, and ask for my property back that they said they were holding….no where to be found. A repetible business with good morals would have taken ownership, but instead josh marshalek decides to blame homeless people for stealing them. He starts saying my possessions are no longer mine when I turn in the car, when I ask where that is in writing he says “where is it not”. My possessions are just his now because I forgot them? I guess they really take the expression “9/10 of the law” to heart. I ask for compensation and he says no at first but then yes when he finds out I only want $80 bucks. At this point it’s not about the money. I tell him to forget about it, my work place will come looking for them and he can deal with them. I also told him there’s no integrity in the service department if there just stealing expensive things out of peoples cars and expecting them not to come back. He said “integrity has nothing to do with it”. So what does it have to do with? I promptly collected all my valuables from my mustang staying in service because no one in this dealership can be trusted now. Long story short, the lack of communication and shortness with my situation led me to being angry and now I have to wait 3 weeks for a proper diagnosis, and 3 months for them to actually fix it. I regret ever going to this dealership and I advise anyone reading this to never set foot in there. They hide behind a big brand but they are just as scummy as small used car lots. More

This review is for the Ford dealership in Bellevue, WA. Service availability is better than the Ford dealership in Issaquah, WA. Unfortunately, the Ford dealership does not make complimentary loaner vehicl Service availability is better than the Ford dealership in Issaquah, WA. Unfortunately, the Ford dealership does not make complimentary loaner vehicles available. Similarly, it's shuttle service does not exceed a 10-mile radius from the dealership. As a result, it is very inconvenient to bring my vehicle to the dealership for service. More

Second time taking our vehicle to this dealership. 1st time was bumped by other vehicles even though we had an appointment, simple oil change ended up taking 3 hours. This visit, they didn't notify us 1st time was bumped by other vehicles even though we had an appointment, simple oil change ended up taking 3 hours. This visit, they didn't notify us our vehicle was ready for pick up. I called today and was notified that it had been ready for pickup yesterday. Highly disorganized staff. More