AutoNation Ford Bellevue - Service Center

If I could give zero stars, I absolutely would. My experience with the AutoNation Ford Bellevue has been an unmitigated disaster, and frankly, I'm beyond pissed. They held onto my car for a stagger My experience with the AutoNation Ford Bellevue has been an unmitigated disaster, and frankly, I'm beyond pissed. They held onto my car for a staggering year and a half. When I finally got it back, it had the same problems. They claimed they replaced the engine, but guess what? It wouldn't even turn over. What kind of "fix" is that? Customer service? Non-existent. I had to practically beg and fight for a rental and a loaner car, which should have been a given considering how long they had my vehicle. Their communication was a mess, so I escalated to Ford Corporate. Even Ford Corporate was met with the same runaround and inconsistent information. And get this – because I called so many times trying to get an update on my car, they made me look crazy to Ford Corporate. Like it's my fault they couldn't keep their story straight or actually fix my car! My car was fully covered by a recall, and they confirmed it. After all that, my car stopped working again after they "fixed" it. So now I'm stuck without a reliable way to get around. They said they'd tow it, but I'm still waiting. And to top it all off, I had to call them and ask for the documentation of the work they supposedly did. Shouldn't that have been given to me when I picked up the car after they said it was fixed? This entire experience has been a complete nightmare. I've been incredibly patient, but my patience has completely run out. This dealership is a joke, and I wouldn't recommend them to my worst enemy. Avoid them at all costs if you value your time, your money, and your sanity. More

I just had my truck Serviced at AutoNation Ford of Bellevue. I am very pleased with the experience from start to finish. I particularly liked the communication and timeliness of the service. Free pick Bellevue. I am very pleased with the experience from start to finish. I particularly liked the communication and timeliness of the service. Free pickup and drop off of the vehicle allowed me to not have to take any time off work that day. More

Dmitrij in Ford Bellevue is the best manager who cares about the client like me about the client like me More

AutoNation Ford was fast and effective in servicing my vehicle. They provided a rental car when the service of my vehicle took longer than a day. The only thing that I see could be improved is communicati vehicle. They provided a rental car when the service of my vehicle took longer than a day. The only thing that I see could be improved is communication by following up when the service took longer than anticipated and ensuring all of those details were planned out. More

My car needed a complex repair and they were up to the challenge, excellent work! challenge, excellent work! More

The dealership was responsive at write up and were able to compete my request in a reasonable amount of time. to compete my request in a reasonable amount of time. More

Alper did an excellent job finding out what is wrong with the transmission and scheduling a follow up to correct an agitating and on going problem. He did a good job communicating with me and provided excel the transmission and scheduling a follow up to correct an agitating and on going problem. He did a good job communicating with me and provided excellent customer service. More

Donovan, my service provider, always takes great care of me and my car! The pick up and drop off service are a sweet benefit! me and my car! The pick up and drop off service are a sweet benefit! More

Appear is an excellent service representative, I always use and trust him with my fleet of vehicles use and trust him with my fleet of vehicles More

Easy drop off and pick up. Busy dealership but someone was always able to help me. Busy dealership but someone was always able to help me. More