AutoNation Ford Bellevue - Service Center

The worst experience of my life! Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within Left my vehicle for repair of a strut that was swept under the rug upon purchase. Yet, confirmed to need repair by a different GMC dealer and within warranty... After 1.5 months of AUTONATION having my vehicle "for repair", and MULTIPLE voicemails without response, I finally got word "they could not reproduce the issues & the vehicle was ready". Although paperwork suggesting repair was provided upon drop off from GMC Certified mechanic. With things not adding up, a 3 hour commute for a pop in visit was made- to find my vehicle DAMAGED from an unexplained collision, 700+ unexplained miles and no repairs made to the strut. This "business" could not explain the location of my vehicle while in there possession, how the damage occurred and/or who had been driving the vehicle. The mileage discrepancy was said to be an entry error (proof upon drop off this was not an error) The damage was initially denied to full extent by Auto Nation.. Then images were cross referenced from drop off, showing no prior damage & obvious NEW Front end DAMAGE .. With their hands tied, they offered body damage repair but refused to provide a new full point inspection as the damage did appear to be a big deal to THEM. OVERALL- The finger was pointed at me for buying a used vehicle in the first place, GM Billy is a complete xxxxxxx & con artist at the least. When no agreement was made on AutoNation's part, to fix the damage they caused and or the original repair of the struts (under warranty), the suggested help of a lawyer was mentioned... The response from AutoNation was "Good, we have a building full of them. Good luck". What great customer service! Pat on your back GM Billy & Josh Benjamin. With utter disrespect, unethical behavior & being taken full advantage of as woman, the only semi solution to this nightmare was involvement of a male. Call me a Karen, but this a fair warning to steer clear of this ruthless establishment and it's shady people. More

I switched to this dealership because Evergreen Ford could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. I could not repair my vehicle after several attempts. Although I had to reschedule my appointment, the overall impression of my first visit was good. It seems like it is well run and does so professionally. More

The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More

I’ve felt like I’ve always recieved good service here, but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does not have service loaners, leaving me to foot the bill for a rental for two weeks. So far Ford is refusing to help pay for any of it, even though my car was still under warranty. More

Great customer service and willing to help on things. It’s always a pleasure going in working with them. I will always refer them to my friends. It’s always a pleasure going in working with them. I will always refer them to my friends. More

This staff at this dealership is efficient, welcoming, and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. More

Brought in my recently purchased used Explorer for inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is easy walking distance to good coffee, and food. Waiting area was clean and comfortable. Restrooms were modern and clean. Very large service area to work on a lot of vehicles. Service rep and friendly and communicative. More