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AutoNation Ford Bellevue - Service Center
Bellevue, WA
474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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474 Reviews of AutoNation Ford Bellevue - Service Center
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September 11, 2023
I took my 2013 F150 (120K miles) in to have a leaky exhaust manifold fixed. After $5,600, I had both exhaust manifolds replaced. Unfortunately, the work estimate was off, and not ready for pickup on exhaust manifold fixed. After $5,600, I had both exhaust manifolds replaced. Unfortunately, the work estimate was off, and not ready for pickup on the date I needed the truck. But the real problems started when I arrived to pick it up. For starters, they had to jump start it because the battery was dead (I've never had a problem with the truck not starting and it's a two year old battery.). Then, as I'm driving away on the hot summer day, I turn on the A/C and all it does is blow hot air. The A/C worked when I drove it in. Then the topper... on my way home (a 15 mile drive), the engine light comes on and the truck starts to lose power and is slow to respond when pressing the gas pedal. Sheesh... what was done to my truck?! Bottomline line, I'm bummed. Sidenote: I usually have a local shop work on my truck, but they passed on the exhaust manifold work and recommended I take it to a Ford dealer. I use the local mechanics because I've not heard/read good things about Ford Service Departments. It feels like I'm now stuck in one of those nightmare reviews I've read in the past. We'll see how this turns out. I plan to provide updates to this review as the saga unfolds. More
by boomgood
Employees Worked With
Jarys Cortez
September 07, 2023
Even though I did not have an appointment , my car was rapidly handled , including a 60K inspection with tire rotation in one and a half hours. Super! rapidly handled , including a 60K inspection with tire rotation in one and a half hours. Super! More
by mustanglarry
Employees Worked With
I had no introductions.
August 31, 2023
Took a few calls to get a personal service rep. But once we had Jay everything changed. He called us and kept us in the loop as our car was being fixed. They even got it done sooner than expected. But once we had Jay everything changed. He called us and kept us in the loop as our car was being fixed. They even got it done sooner than expected. More
by ellinas1
Employees Worked With
Jay in service
August 31, 2023
Great customer service and very efficient. I had an extended warranty expiring at 78,000 miles but could not get a service appointment for three weeks, at which point I had 80,000 miles. Ins I had an extended warranty expiring at 78,000 miles but could not get a service appointment for three weeks, at which point I had 80,000 miles. Instead of my service being covered like before, it was $200. I thought it would have been nice to get something from Ford that my service contract was about to expire so I could have got it in sooner. More
by Dremousis2
Employees Worked With
Josh
August 31, 2023
Very pleasant staff. Delay due to confusion over part availability. Charged $20 over list price on line, but not charged for labor due to delay, so didn't challenge th Delay due to confusion over part availability. Charged $20 over list price on line, but not charged for labor due to delay, so didn't challenge the bill. More
by jaechsandra21
Employees Worked With
Can't recsll
August 26, 2023
My regular repairman "josh" has been taking good care of my car for years, he is like a friend of the family because we can always rely on him to give us top service because we are a team. My last repair on my car for years, he is like a friend of the family because we can always rely on him to give us top service because we are a team. My last repair only took 2 days, and the car runs beautifully. More
by Jbar
Employees Worked With
Josh
August 25, 2023
In July I came back for the weaning sound in my new 2022 Ford Mustang Mach E. 1st disappointment: The specialist whom I had an appointment with was not available. Then I was helped by a new service manag Ford Mustang Mach E. 1st disappointment: The specialist whom I had an appointment with was not available. Then I was helped by a new service manager who took my complaints serious. The weaning sound appears to come with the car. Tesla's seem to suffer from it. My friend's Kia EV6 NOT. However a broken shock absorber was detected which had to be ordered. Now 7 weeks later the part is still not in. Calling the service department is again a bad experience. No one will call back. Staff without knowledge seems to work 1920 computers and give no sensible information other than keeping you long periods on hold. We came back to this dealer since we had good experiences in the past. Now we feel this was the last time buying a car here. And probably the last Ford. More
by John R
Employees Worked With
The former Tesla dealer employee
August 16, 2023
Sad. They are usually great. Not this time My vehicle nearly got me killed. The Tranny wouldn't engage on the freeway when in traffic and I ended up p They are usually great. Not this time My vehicle nearly got me killed. The Tranny wouldn't engage on the freeway when in traffic and I ended up pushing my car off the freeway. Long story. But nearly got hit in the process. Waiting over 2 weeks just to get the vehicle to be locked at by the dealership. So I had a rental car for over 2 weeks. Since my vehicle can suddenly stop functioning,it's unsafe Ya, $1500 I shouldn't have had to pay!! I brought my focus in for repairs. It had all the symptoms of the faulty TCM issue that has plauged these vehicles. They diagnosed as a Clutch Assembly and various other issues totalling over $6200. The Clutch alone was $3300 . Crazy.!! It's more than obvious that the Clutch failed due to bad TCM. Others have had similar issues. The Clutch extended warranty (due to same issue) was only for 7 years. We'll go figure mines past that at 2014 Model year. Very disappointed that even though I asked for Ford to work with me on it. Like maybe reduce the cost a bit or cover it since it's a known issue. My vehicle has 48K miles.Nope. nothing, just "we understand your frustration" B.S. So I asked my local repair shop for a quote on all the work. And they were much much cheaper cost. They will get my business. They reduced the Clutch work significantly. Sad.!! 30 year loyal Ford Customer. And no one lifts a finger to try and work with me. I'm Not a happy customer at the Moment.!! I will most likely be moving on from Ford. Unless they step up. Note: The rep I worked with was courteous and knowledgeable. It's not his fault. I'm frustrated that a vehicle that I purchased with low miles and ran great now has issues that are almost as costly as the Value of the car. To me that's an opportunity to earn respect and loyalty from a long time customer if you go above and beyond in times like this in order to make it right. Might be time to move on More
by Skydancer
Employees Worked With
John
August 16, 2023
I took my truck in for a 20,000 mile service, a hard shifting Transmission, and an annoying rattle in the rearend. The transmission is running super smooth, but the rattle was clearly forgotten about. shifting Transmission, and an annoying rattle in the rearend. The transmission is running super smooth, but the rattle was clearly forgotten about. Also, after picking up my truck the Oil Monitor indicator was not reset and there wasn't an oil change reminder sticker on the windshield. I sent an email to my service tech but received no reply. I figured out how to reset my Oil monitor but now I'm questioning if the job was even performed. Simple details like these make me question if they have procedures in place to care about $70,000 vehicles. Thinking about taking my truck someone soon to see if they can confirm an oil change was completed. More
by DaveB
Employees Worked With
Prefer not to publicize names.
