AutoNation Ford Bellevue - Service Center

I spent months trying to get a "we owe" done I spent months trying to get a "we owe" done from a purchase of a used van. Had severel appts but each time the part was not there. Told to contact s I spent months trying to get a "we owe" done from a purchase of a used van. Had severel appts but each time the part was not there. Told to contact sales. Sales wont return calls (Eric) Everyone points the finger at the other and nothing gets done. Of course, its all my fault for not keeping the appt, no one seems to have a record of the fact I did not keep the appt because I was told the part was not there. This is obviously a scam to prevent honoring "we owe" provisions. Or course, as soon as they got our money, no one wants anything to do with us. What a scam, typical of the stero type stories you here about auto people. Now, apparently, time has expired. Nice work Bellvue ford/lincoln. Now its my word against a bunch of sleaze balls that will work togheter to screw the consumer. All I can do is spread the word about my experience. The dealer of course, continues on. Who cares rigth? More

I purchased a Mustang Convertible in July 2011. Very nice car but found out when it rained, which does alot in Seattle area. Rain hit and found out that this car was not as perfect as they had said. Water no car but found out when it rained, which does alot in Seattle area. Rain hit and found out that this car was not as perfect as they had said. Water normally goes down side of top, into side panels of back seat and drains out. I had on each side of car a sloshy lake. Was really bad. The sales manager and Kevin fought on this in regards to taking care of it. After a bit, they finally decided they would look at both sides and fix whatever was wrong at no charge to us. They said that the drain holes were very clogged. They said it is a difficult thing taking it all apart and would take the whole day to do it. I remember them calling some hours before it was originally suppose to be done though. I wondered then if they had really done both sides or just said they would. It was fixed, they said, and we did pay nothing. Was happy with it for a couple months till the lake developed again on driver side. Called into service and they told me to bring my car in again, but would check with the service manager and call me back and confirm all this. Never did hear back from anyone for three days. I finally called back and talked to service manager. I believe now I was right, that they really only did do the one side. They tell me now to go to a professional on this matter and that they would not take care of it. Would never go to Bellevue Ford again, for any reason. Highly recommend Ford of Kirkland though where there are so many nice, knowledgeable people. Service department at Ford of Kirkland has been the absolute best as be bought our new Edge there. Would never let Bellevue Ford ever touch my car, not even for a maintenance. Would NEVER recommend Bellevue Ford!!!!!!!!! More