AutoNation Ford Bellevue - Service Center
Bellevue, WA
472 Reviews of AutoNation Ford Bellevue - Service Center
Great service and care provided at the service department. I was extremely impressed, they definitely have changed and improved their approach on how they treat their clients. I am changing my c department. I was extremely impressed, they definitely have changed and improved their approach on how they treat their clients. I am changing my car but truly considered getting another ford because of the great service I received this time. They offered me a free pick up and delivery of my vehicle. Very nice gesture, and great team. Thank you all for providing a great service More
They have been providing service for my vehicles for over 20 years. Starting with my 2000 F350 Powerstroke diesel and my 2004 Expedition, and continuing with my 2018 F250 Powerstroke diesel and 2020 Explore 20 years. Starting with my 2000 F350 Powerstroke diesel and my 2004 Expedition, and continuing with my 2018 F250 Powerstroke diesel and 2020 Explorer. Their service is top notch and keep my vehicles in excellent condition. They are very professional, friendly, and a pleasure to work with. More
Excellent customer service from check in to check out. Advisor called to ask for more detail on the issue I described to make sure they were looking at the right thing. Clean waiting area too. Advisor called to ask for more detail on the issue I described to make sure they were looking at the right thing. Clean waiting area too. More
I went to this dealership for a routine 100K mile service, but the dealership identified some severe issues with my F-150 that needed to be fixed. They were really helpful and despite a few delays th service, but the dealership identified some severe issues with my F-150 that needed to be fixed. They were really helpful and despite a few delays that were out of their control, they offered me great service and transparency. Donavan, my service advisor, was very communicative and honest. He even helped work things out with my extended warranty company. More
Service itself was fine. But, I was waiting for my car. I came for an oil change (and potentially another fix that would have taken longer). My car was ready after about But, I was waiting for my car. I came for an oil change (and potentially another fix that would have taken longer). My car was ready after about an hour. No one came and old me, no updates, not texts, etc. Given the other service would have taken a while, after a few *hours* I went to pester the service guy to see how that was going - only to find out the car was done and just sitting there because they couldn't be bothered to update. When I take my spouse's car to Toyota, I get texts/updates throughout. Ford should really up there came here - the bar is low and it isn't hard to do better (like telling paying customers in your waiting room when their car is done). More
The dealership is pleasant to work with and we have always received good service. They always seem busy and service always seems to take longer than expected, but that is typical of almost all dealersh always received good service. They always seem busy and service always seems to take longer than expected, but that is typical of almost all dealerships anymore. More
Service team is outstanding! Donovan had my car ready to go in a couple of hours. Crew was informative and knowledgeable when I asked questions. Thank you Ford of Bellevue! Donovan had my car ready to go in a couple of hours. Crew was informative and knowledgeable when I asked questions. Thank you Ford of Bellevue! More