Brooksville Ford

Beware of Brooksville Ford I urge everyone who is looking into buying a vehicle to please do your research before buying from Brooksville Ford. While the salesmen are very kind. After 34 days of buyi looking into buying a vehicle to please do your research before buying from Brooksville Ford. While the salesmen are very kind. After 34 days of buying a new-to-me vehicle from them my car will no longer run. With less than 45k miles, my 22 Ford Explorer is throwing 12 pcm/bcm codes. A car i have driven less than 1000 miles was towed back to the dealership. While I have purchased an extended warranty through Fidelity with the dealership — they will not cover updates suggested from the dealer unless it costs over my deductible amount ($500) & the issues with the vehicle resolved. If the update does not fix the vehicle - the warranty would not cover it. I was quoted $490 for an experimental repair since it is not promised the updates will resolve the problem. I am also 5 months pregnant with a toddler and now i am on day 3 with out a vehicle. While my warranty includes rental coverage — it will only kick in if there is an approved claim for repairs. I now have no means of transportation to and from prenatal appointments with no help from the dealership as far as helping get a loaner. Only if i am willing to come out of pocket to get a rental will I have transportation . After 3 days of no vehicle my family decided to go to the dealership to see if they are willing to help cover the cost of the diagnostic or anything or even buy the vehicle back as to i have not even made it to my first payment due date. We made over 10+ calls to Clint, where we were completely avoided. We were told countless times that we would be receiving a call back from him and never heard back. Or that the message was passed along to service & they would be reaching out to me as far as an update for repairs. We sat at the dealership from 4p-7p trying to find a solution. The dealership refuses to buy the vehicle back. Instead they have offered me to buy a different vehicle- a new 2025 explorer to have “peace of mind” for the vehicle. While still bumping my payment $200+ not including any extended warranties or GAP insurance. Being so far along in my pregnancy this has been one of the worst car buying experiences of my life. With having experience in selling vehicles, I have never seen such poor customer service from management. No offer for even a loaner or help cover costs was offered until after 3+ hours at the dealership trying to convince me a higher car payment was the only answer. As of tonight, the furthest I have gotten as support from the dealership is hoping the service manager can help lower costs on labor. Because again — there is not a physical part that needs supposed repair. The computer may need update which may be causing the mechanical issues. Which may not also be the solution. With having this vehicle for under 45 days and being such a big purchase you would think the dealership would correct such a big issue on their behalf. Im incredibly disappointed disheartened and disgusted with how this situation has been handled. Clint claimed he was “trying his best” while still managing to be condescending and trying to upsell a vehicle I am now uncomfortable with driving. As a pregnant mom this is a terrible situation I am put in due to the negligence of this dealership. More

I really enjoyed working with Bryan Silverstone in January 2025. He was straightforward, honest and very polite. January 2025. He was straightforward, honest and very polite. More

Clint and his finance team tried a bait and switch scam on us while buying a 2025 Bronco, that we luckily caught in the last minute. Even after pointing out that the numbers were not what was agreed upon, on us while buying a 2025 Bronco, that we luckily caught in the last minute. Even after pointing out that the numbers were not what was agreed upon, the second set of numbers were still off. Then on a second purchase we attempted the same day for a 2025 Raptor R, I was asked what terms would be agreeable to me. I stated the terms. Shortly there after a finance manager came to our table and asked if I'd agree to a deal, should they honor my terms, I replied with yes. And once again, like with the other vehicle we had now bought, they presented different numbers than what I had agreed to. When called out on it, they simply apologized and their salesman ( the only honest guy there) told me they would get back to me. Next day, they had sold the car from under me. frankly I would not have cared had it not been a long drawn ordeal already, I had gone to bank to get money and the had pulled my credit already. I suppose they got a few bucks more, or their bait and switch scam worked on the other customer. Be very aware of these people. There is so much more that went sideways with these people within a day, but I figured I'll keep it short. The BBB will be informed. More

Came in because of an ABS/traction control light and emergency brake light on. Brakes were all working fine. No noises. All brakes had been replaced within the past year. I suggested it was something el emergency brake light on. Brakes were all working fine. No noises. All brakes had been replaced within the past year. I suggested it was something electrical. They charged $260 for a diagnostic. It came back with an ABS code and a over voltage and under voltage code. They recommended I replace the Hydraulic pump and the ABS module at a cost of almost $2200. I paid the $260 and left. Went home, double checked my battery and connections, Belt and belt tensioner. Belt had some glazing on it intermittently on the side where the tensioner made contact. Looked closer at the tensioner, it was heavily worn so I replaced the belt and the tensioner. Four weeks later all codes are gone and I saved $2104 vs replacing something that would have never fixed the issue. This service center's average repair cost is over $2k so BEWARE and get a second opinion. This place will take you to the cleaners. Take care of some simple stuff that may be causing your issue. BTW, my car doesn't have traction control and the emergency brake wasn't on. They never bothered to look into the over/under voltage issue like I had suggested. I give two stars because the people at the service desk were polite and handled my inquiry quickly. More

went there for a ad, well the ad is not false advertising,,CURTIS,TRAVIS,and STAFF tried their best to put me in a car ,they were diligent and made me feel different about car sales i highly reco advertising,,CURTIS,TRAVIS,and STAFF tried their best to put me in a car ,they were diligent and made me feel different about car sales i highly recommend BROOKSVILLE FORD,,,,,BROAD STREET !!!!!!! More