AutoNation Ford Burleson - Service Center

Purchased my sons truck. He has only made 1 pmt, and the starter went out. Dealership had my truck for almost a week, I didn’t hear a word from anyone in service until I star He has only made 1 pmt, and the starter went out. Dealership had my truck for almost a week, I didn’t hear a word from anyone in service until I started calling everyone down there daily. And call me crazy but this starter that had to be replaced cost $1000.00!! They did give me a discount however and we ended up paying about $400 in the end. Service needs WAY BETTER communication but our salesman MIKE BARROW is fantastic as always. More

I have only dealt with the service department. But it has always been a very good experience,. But it has always been a very good experience,. More

Great Service Department! Nice salesmen who want to make you a good deal in a market that doesn't help the consumer. At all. At least they try! Unfortunately, the vehicles are Nice salesmen who want to make you a good deal in a market that doesn't help the consumer. At all. At least they try! Unfortunately, the vehicles are just a little high. Thank you. More

I was in on Monday morning but was unable to leave my Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You More

Service Director, James Holloway, turned a very negative situation into a very positive situation. Thanks to him all turned out good. situation into a very positive situation. Thanks to him all turned out good. More

I realize every industry is struggling with finding and retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that we retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that were performed that I am not able to easily check. Response to would I recommend would be - maybe, with a caveat. More

Personel friendly & helpful. Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! More

Last time I will take my car to this dealership, price for an oil change doubled and the reason was they have to use Ford products only and I don’t buy it plus I was not warned ahead of time. For some rea for an oil change doubled and the reason was they have to use Ford products only and I don’t buy it plus I was not warned ahead of time. For some reason you can’t pay at the cashiers office you have to wait for the service writer, Fernando, to deal with other customers and phone calls – this is ridiculous and probably the reason they don’t come out and take care of you when you drive up. I’ve been a customer for many many years and I’ll be finding a new place to take care of my vehicles. More

Fernando in the service department is fantastic. Great communication and was able to fit me into a time slot when they were busy. Great communication and was able to fit me into a time slot when they were busy. More

Will never take my vehicle to this dealership again. If it wasn't for the help from Linda Belota, I am not sure I would have ever found anything out about my truck. Tried calling the dealership to try If it wasn't for the help from Linda Belota, I am not sure I would have ever found anything out about my truck. Tried calling the dealership to try to get any update, but could never get anyone on the phone. Multiple calls were made Left messages for my service attendant Christian, service manager James, but never received any call back. Had to show up 24 hours later to get a face to face with Christian for an update. He never answered phone calls, emails or returned the voicemails left for him. Since it was an emergency situation I had no choice but to drop it here at Autonation Burleson. Understandable that there is labor shortages, but how hard is it to call someone back when they call or better yet, when you say you will call. You cannot tell someone I will call you at 9 and the "customer" has to call at 10 to hopefully get an answer. We are mobile 24/7 now, simple phone would went a long way. Linda saved the day and if it wasn't for her who knows what would have transpired. More