AutoNation Ford Corpus Christi - Service Center

It’s always a pleasure to work with Bill Johnson. On the flip side the service department should be named to whining and excuse department. Absolutely no common courtesy…awful. On the flip side the service department should be named to whining and excuse department. Absolutely no common courtesy…awful. More

It took a year to figure out the gap insurance issue I had with Autonation and Tc auto finance. had with Autonation and Tc auto finance. More

My Service Advisor Alicia Gamez was outstanding and I appreciate her customer service skills! I will be back! appreciate her customer service skills! I will be back! More

My hood alignment issue on my new 2021 f 150 remains unresolved. Am told body shop and Ford are reviewing. unresolved. Am told body shop and Ford are reviewing. More

I like taking my car to ford because since day one and drove my car off lot they are able to keep car history. Any questions I have about my car I ask them to check of any upcoming future maintance I need drove my car off lot they are able to keep car history. Any questions I have about my car I ask them to check of any upcoming future maintance I need. More

Each time I take my truck in for service, I feel like I leave with it in better condition than I brought it. I never worry that they haven’t been thorough, and the two women I deal with in service are alwa leave with it in better condition than I brought it. I never worry that they haven’t been thorough, and the two women I deal with in service are always professional and knowledgeable. Love this dealership. More

On schedule with appointment. No delay. Excellent customer service representative. Sticker reminder complete and very detailed. Keep up the great work. No delay. Excellent customer service representative. Sticker reminder complete and very detailed. Keep up the great work. More

Work requested was accomplished in a timely manner. Additional testing determined battery failure imminent - changed! Additional testing determined battery failure imminent - changed! More

I have to say that the employees at Ford are outstanding, courteous and professional. Patrick did more than necessary to please me in providing the best service for me. courteous and professional. Patrick did more than necessary to please me in providing the best service for me. More

The negative surrounding this experience was a few fold. First, I received no updates unless I called to ask about the status, twice I went a week with no idea what was going on with my car. Secondly, when First, I received no updates unless I called to ask about the status, twice I went a week with no idea what was going on with my car. Secondly, when I was given updates, they were so vague in telling me when parts would arrive, or how much anything would cost, making it hard to plan for the repair at all. My wife and I were left with one vehicle for 3 weeks and when I asked about a loaner vehicle I was told there were none available, but they would get me a rental through my warranty. They never contacted me back about the rental, leaving us with one vehicle. The biggest thing that got me was that after my car being there for 3 weeks, and quite a few new parts being put on, within an hour of being in my car again I had the same noise happening that caused me to bring it in. At this point I’m trying to find a different place to take my vehicle, because of the customer service I received here and the repair that failed to address the issue that brought me in. More