AutoNation Ford Corpus Christi - Service Center

Waited 6hrs for no work on my car. Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car off Wednesday morning no issues. 5 hours later no word on the status of the car. Called for an update and ended up leaving a voicemail asking for a call back. 1 hour later with no word, I called again to get handed off and dropped 3-4 times to finally get told that the vehicle has just been sitting on the lot with no work or inspections done on it. Was told "we'll try to get to it tonight or if not tomorrow morning." Asked why it was taking so long since we booked an appointment and was never given a clear answer besides "making an appointment puts you ahead of walk ins." Either they overbooked their services or their mechanics can't keep up with the volume of cars they schedule. Decided to come in and pick up the car. They made no attempt to save the sale. Other dealerships I've worked with offered priority service or at least a curtesy car. Never apologized for the inconvenience and was content on watching us drive away. My first and last time working with this store. More

Albert the service advisor at autonation ford in corpus chri Do not deal with service advisor Albert at autonation ford in corpus christi. He lies and does not listen to his customer. If you're car needs to be r Do not deal with service advisor Albert at autonation ford in corpus christi. He lies and does not listen to his customer. If you're car needs to be reprogrammed or anything computer related, do not take it there. I brought them a running car and now I have to pick it up because the tech can't figure out what's wrong with it. My car no longer starts, and now leaks oil. I took my car to another dealership to diagnose their mistake. More