AutoNation Ford Frisco - Service Center

I took my Expedition in for a recall issue. The service team member was unfamiliar with the process. Provided wrong info about obtaining a rental car. The service department missed their goa The service team member was unfamiliar with the process. Provided wrong info about obtaining a rental car. The service department missed their goal of getting my car back to me. Damaged additional parts during repair. Total lack of competence in all respects. More

Autonation Frisco took care of everything to transport and have repairs completed in record time and have repairs completed in record time More

I am thankful for great experience at Autonation Ford Frisco. Starting with friendly staff specially Trinity and Trey, clear communication, for honesty, excellent customer service, fair and transparent p Frisco. Starting with friendly staff specially Trinity and Trey, clear communication, for honesty, excellent customer service, fair and transparent pricing, skillful work by knowledgeable and certified technicians, and efficient repair times. This is my third time coming to the Frisco location and I strongly recommend. 👏👏👏 More

Friendly and knowledgeable staff. Service department is first class and communicates the status of your vehicle. Service department is first class and communicates the status of your vehicle. More

I enjoyed working with Oscar, he was very professional and experienced at his job. He explained the whole process to me where I understood what he was talking about. I would highly recommend Auto Nation and experienced at his job. He explained the whole process to me where I understood what he was talking about. I would highly recommend Auto Nation More

This dealership is horrible! !! They kept my husbands truck for a month because they couldn’t get the parts for recall repairs. Still only got 3 of the 7 recalls repaired. They !! They kept my husbands truck for a month because they couldn’t get the parts for recall repairs. Still only got 3 of the 7 recalls repaired. They told him one thing and charged his credit card $500 for a loaner car. They said sorry you were told something else by another worker, we will correct that with them so they don’t do it again but these are the rules in fine print. Nothing we can do about it, you just have to pay it. It was The bait and switch. Do Not buy from this dealership. Service department ran by Fabien is out to get your money. Fabien actually suggested we take our truck to a different dealership if we didn’t like their rules, after they charged our card $500. So we went to go get our truck and we were told we would have to sign a waiver to take our truck since one of the recall repairs was bad and a safety issue. So we had to let them finish the repairs. Guess they knew then they could take advantage of us and we couldn’t do anything about it. I asked where the $500 was going. Nothing needed to be paid for, no fees, no repairs it’s their loaner truck. He said it just goes to the company. So you just took $500 from a hardworking guy and a teacher to just give it to your dealership. That’s not how you earn business. That just cost you at least 3 customers right now and you will lose plenty more. You just can’t scam innocent people for money and think it won’t cost you in the end. 2 of our friends are looking to buy mustangs. Better believe it won’t be with Auto Nation!!!! My husband was going to buy a new truck in 6 months, it won’t be at Auto Nation. I am 55 and bought at least 12 cars from different dealerships and have never been treated this poorly!!!! More

Absolutely the best experience I’ve ever had at a dealership and service highly recommend that people to buy a vehicle from Ford AutoNation in Frisco, Texas dealership and service highly recommend that people to buy a vehicle from Ford AutoNation in Frisco, Texas More

Fast, easy and friendly are the three words i would use to describe the service i received at Autonation Ford Frisco's service department. My advisor Gage was amazing and i will recommend them to my friend to describe the service i received at Autonation Ford Frisco's service department. My advisor Gage was amazing and i will recommend them to my friends and family. More

Gage did a great job explaining the process from start to finish and was very courteous finish and was very courteous More

I had a very positive experience at this dealership. Any concerns I initially had were quickly resolved while I was there. Any concerns I initially had were quickly resolved while I was there. More