AutoNation Ford Frisco - Service Center

A long time customer with this dealership, this is one of the very best service advisors I have work with over the years. the very best service advisors I have work with over the years. More

My service advisor, Fabian, provided excellent customer service. As soon as I arrived he informed me that he would request a Lyft ride for me to get home since it would take about 2 - 3 hrs for the servic service. As soon as I arrived he informed me that he would request a Lyft ride for me to get home since it would take about 2 - 3 hrs for the service to be completed, as they had several vehicles in for service. My vehicle was ready within the timeframe estimated, and Fabian sent a Lyft ride to come pick me up from my home to get my vehicle. Excellent experience. More

Excellent service and timely response for the work needed. The team supported and helped me resolve the issue on my vehicle. needed. The team supported and helped me resolve the issue on my vehicle. More

The service team puts the customer first. They follow up on the progress of the service and their free car wash and delivery service is top noch They follow up on the progress of the service and their free car wash and delivery service is top noch More

The service team was super cordial and helpful to get mu car check in and got it fixed same day. car check in and got it fixed same day. More

Obi was great and the detail job was immaculate . I would definitely come back again. I would definitely come back again. More

Quick turn around time and excellent service service advisor very helpful and kept me up to date on vehicle repairs I would recommend this dealership to anyone who need any work done on their vehicles advisor very helpful and kept me up to date on vehicle repairs I would recommend this dealership to anyone who need any work done on their vehicles More

Overall it is good , But i expect continuous updates regarding the service going on for the customer when they drop their car. regarding the service going on for the customer when they drop their car. More

In the past, I have posted good reviews for this dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from AutoNation Ford Frisco for my daughter and added an extended warranty. Recently, her a/c compressor went out...which is covered in the extended warranty...so I brought it to the dealership. I was surprised to find out that while the warranty company covered the compressor...they did NOT cover the other parts of the system that must be replaced (expansion valve, evaporator/dryer and such) when you replace the compressor (these need to be replaced because if there is any contamination in them, it will destroy the new compressor). Those were not covered which meant that I had to pay for them to the tune of ~$1800. The dealership folks were not surprised (they have experienced this with other customers) but to me, that's not the point. They are selling a sketchy product (the warranty) that they know is not of a very high standard. But that's not all... ...it took over 4 WEEKS to get this repaired. Fortunately for my daughter, my wife and I were available to help her get to and from work. But what happens to a young person who doesn't have that kind of support? (BTW - she's too young to rent a car) Lose their job? Rack up even more costs with Uber? I get that labor is an issue...but that's a problem for the dealership, not the customer. The only (for now) silver lining is the people who work in the Service Department. Naomi, Obi and the actual mechanic (Great quality...not sure of his/her name) are fantastic. That's the good news...the bad news is that they're hobbled by the things mentioned above. One last point: When I bought my daughter's car this year, my wife needed a new car too. So, I bought 2 cars (ouch) at the same time. My wife's new 2022 Ford Explorer did not come with a "folio" (you know, that folder that all your warranty & User Manuals goes into). The sales team couldn't get me one so I reached out to the dealership's General Manager (Jason Kopp). Jason informed me that he would get me one...and after numerous calls & emails...nothing. At some point, he just stopped responding to me (I'm a digital packrat...so I have every piece of correspondence). My perception is he was hoping I would just get tired and give up...and he isn't exactly wrong! Career and family comes first, so I did give up. But, I haven't forgotten and considering this latest experience, I want to add it here. Jason and the management at AutoNation Ford Frisco: Do better. More

Jaime was my advisor and I can honestly say from all of my experiences at Autonation Ford Frisco, which have all been great by the way, Jaime, by far went above, and beyond to make sure my needs were met a my experiences at Autonation Ford Frisco, which have all been great by the way, Jaime, by far went above, and beyond to make sure my needs were met and paid careful and close attention to my budget win discussing which services needed to be performed And I appreciate that very much. More