AutoNation Ford Frisco - Service Center

Pro: 1. Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexib Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexible, saves tons of time! 3. Service Advisor Obi was great and professional. He was able to overcome being short of technicians that day to get my truck completed by around 5pm. Con: 1. Wait to check-in was amazingly long. Basically ridiculous. Been coming here for years and have never had anything approaching this wait time. Need more help. 2. The price increases are outrageous!! I paid $59.99 for an oil change and tire rotation ~1.5 years ago (and it was $39.99 with a "Works" coupon). This time the oil change alone was $100, and a tire rotation was another $50! Crazy. 3. AN cannot seem to keep my son Tyler's and my vehicles separate in the system. Both are 2103 F150's serviced at AN-Frisco, and invariably the VINs get mixed up. Have attempted to correct this several times in the past, but it doesn't seem to stick. More

Nick, Kyle and Jeremy are excellent customer service employees. Very dedicated to their job descriptions employees. Very dedicated to their job descriptions More

It is hard to schedule service. When you do get an appointment, and wait for your car, it takes longer than the time given to you. When you do get an appointment, and wait for your car, it takes longer than the time given to you. More

The level of service is beyond what is expected. Service department does great with keeping you updated on the state of your vehicle. Service department does great with keeping you updated on the state of your vehicle. More

Nick the service manager took great care of me at this location. Goes the extra mile to make sure everything is taken care of location. Goes the extra mile to make sure everything is taken care of More

Jeremy kept me informed everyday on the status. Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford More

Took my vehicle in for a minor repair - replacing passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked A passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked AutoNation if they would fix the vehicle based on what insurance would support and they never responded. I waited 2 full days and left messages with the service technician as well as the Service Director asking them to let me know if they would honor that price or not. I was fine either way - I just needed to know if I should leave my car there to be fixed or if I should come pick it up and move it to a place that would fix my car for that price. I never heard back from anyone. This is poor service. Just plain poor. I don't care how busy you are - not responding to your customer's questions in 2 days is insufficient. If they had contacted me and let me know they wouldn't honor the insurance price, I would have been FINE with that. No issues - I would have happily come up and picked up my car. But with no communication at all, I wasted 2 days where I could have been getting my car fixed by someone else. I find this unacceptable. More

Excellent maintenance service. Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long Maintenance request was completed in less time than promised. My maintenance request was clearly explained by the maintenance specialist on how long it would take to complete the job. Cashier checked me out quickly and I enjoyed the rest of the day. More

Best dealership around and wouldn’t want anyone else to work on my vehicle. Thank you work on my vehicle. Thank you More

Sean was very helpful to get a few recalls taken care of on my F350 on my F350 More