AutoNation Ford Frisco - Service Center

Was not thrilled with the guy attitude whenever I went to get an oil change . He literally said they were busy and told me to go somewhere else . get an oil change . He literally said they were busy and told me to go somewhere else . More

Fantastic experience in service. Nick the service director came to help me as they were busy on Saturday. Kept me fully informed about what they were doing and never pushed me off o Nick the service director came to help me as they were busy on Saturday. Kept me fully informed about what they were doing and never pushed me off on to someone else. Very professional demeanor and willingness to take care of the customer 👏 Will always take my car there. Pricing was more than fair and honest, timely service. Highly recommended. More

Amazing service at the service department! . He took care of my cars and provided 5 star service at every step! . He took care of my cars and provided 5 star service at every step! More

Service rep assigned never responded even after multiple messages. Doesn't tell status until you go there. messages. Doesn't tell status until you go there. More

Really good service see the Advisor Ryan he handles his business very well. And has a strong mechanical team. business very well. And has a strong mechanical team. More

Auto Nation Ford really did me a solid. They worked on my vehicle to correct, Ford's recall for my fusion. Great experience, friendly service staff. They worked on my vehicle to correct, Ford's recall for my fusion. Great experience, friendly service staff. More

I have only had experience with the service department. I was not 100% happy this time I was not 100% happy this time More

Worst customer service experience of my life. Ford service towed my vehicle to this location on a Sunday, I had to call on a Wednesday to figure out why I hadn’t heard from anyone. “Ryan” advised Ford service towed my vehicle to this location on a Sunday, I had to call on a Wednesday to figure out why I hadn’t heard from anyone. “Ryan” advised me they didn’t have my vehicle on their lot and it would be my responsibility to call the tow company and figure it out. Even though the ford pass app showed the truck parked on their lot. Then when I asked about loaners, I was rudely advised “your contract is with ford, I’m an autonation employee which means I don’t owe you anything. You need to call ford who your contact is through.” Took two weeks to hear anything when I had to call ford direct to speak with a supervisor. When I finally went to pick up the truck, the gentleman tried to act like it wasnt his fault and passed the blame to everyone else instead of just apologizing and saying they appreciated my business. Do your absolute best to avoid doing business here. More

They were very helpful and made sure to help in a difficult situation. I definitely recommend using this dealership. difficult situation. I definitely recommend using this dealership. More