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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
855 Reviews

855 Reviews of AutoNation Ford Frisco - Service Center

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August 15, 2022

Friendly staff. .. little slow but that is because they are always busy. Price are decent. More

by lewtexmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 19, 2022 -

AutoNation Ford Frisco responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2022

Bought my Mach E at Autonation Ford, so it made sense to use them for my first 10K service visit. They easily did all of the updates she needed and rotated my tires. Easy visit and a great experience. More

by Sleepysandi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Castillo
Aug 18, 2022 -

AutoNation Ford Frisco responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2022

Always a long wait, but they get the job done. Ryan Townsley was fantastic! Great communication and so kind. Really appreciated his attentiveness to detail. He was not supposed to be my servic More

by KMPT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Townsely
Aug 18, 2022 -

AutoNation Ford Frisco responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2022

one off that best dealers in frisco , specially that staff , they attend they customers whit respect, specially jaffrey vasquez amazing guy , treated me whit so much respect and help me get me a honda a More

by luisaponte1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeffrey vasquez
Aug 12, 2022 -

luisaponte1980 responded

thank ya so much 🙏🏽specially jeffrey vasquez help me so mich amd so respectful guy thank ya again

August 11, 2022

The Service Team at this dealership is outstanding! Jeremy Canfield and the rest of the team are always helpful and work with customers on getting repairs and service completed in the most cost effecti More

by cwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Canfield
Aug 16, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

Amazing honest service! Good to deal with a service department that cares about people!! Thank you! More

by Cbarn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy & Nick
Aug 13, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2022

Excellent explanation of what they thought the car needed. We have been pleased with AutoNation Frisco from original sale to all service appointments More

by patluby46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Sean
Aug 13, 2022 -

AutoNation Ford Frisco responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 08, 2022

Scheduling was easy. Service was completed in a timely manner. Options were reviewed with me prior to service. Service was provided to my satisfaction. More

by Joe H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabio Castillo
Aug 12, 2022 -

AutoNation Ford Frisco responded

Hi, we are pleased to hear you had such a positive experience with us, Joe! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2022

Took too long to service vehical and tried to increase repair time to charge more than extended warranty would cover. More

by gmariz4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
Aug 08, 2022 -

AutoNation Ford Frisco responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

August 05, 2022

Didn’t perform everything they said they did on my service ticket. This has now happened twice with the same dealership. More

by F150 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t Remember
Aug 09, 2022 -

AutoNation Ford Frisco responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.

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