AutoNation Ford Frisco - Service Center

Fabian has always been great to work with even when he is not giving you the best news regarding your vehicle's. not giving you the best news regarding your vehicle's. More

Not a great service experience at all. Advisor was insincere and vague on pricing. Total was double what I was quoted. She also failed to go over anything in sufficient detail. I will not Advisor was insincere and vague on pricing. Total was double what I was quoted. She also failed to go over anything in sufficient detail. I will not go back. More

100% Satisfaction Guaranteed! I've been coming to Auto Nation Ford for all of my service for my 2008 F-150 Lariat for years. The service team is top shelf! Super impressed with th I've been coming to Auto Nation Ford for all of my service for my 2008 F-150 Lariat for years. The service team is top shelf! Super impressed with their work as well as the concerns that they share for the longevity of my truck. Over 200k and still rolling thunder! Thanks for the assistance superstars! Then we have Fabian, (My Service Manager). He goes to great lengths to ensure that all issues as well as upcoming concerns are brought to mt attention so they can be addressed before they become an issue. He always shoots straight with me and does not try to upsale, which is absolutely appreciated. I will continue to to be a customer as long as this team is there. Thanks again! 💯 More

The ford dealer has a most perfect service ever, definitely I will back for care my car my 2014 ford explorer xlt definitely I will back for care my car my 2014 ford explorer xlt More

Plenty waiting area, waiting time within what is promised, no surprise from the visit, reception at the front is friendly a d professional promised, no surprise from the visit, reception at the front is friendly a d professional More

Initially I was advised in a call to a female service advisor I had 4 recall items to be addressed. She scheduled me to fix my tailgate latch at 8:00 on 6/30/22. I asked how long it would take to repair advisor I had 4 recall items to be addressed. She scheduled me to fix my tailgate latch at 8:00 on 6/30/22. I asked how long it would take to repair all 4 recall items and she stated 10 days. I requested to just address the tailgate latch and I would discuss the other matters with the service manager. Upon my arrival Fabian took care of me. He stated the necessary parts for the tailgate were not available however they could address one other item. He was extremely professional and couture. He had my truck back to me in a short period of time. He is a great representative for your organization. More

Took about a week just to get an estimate. Prices are extremely high for those of us who are not wealthy. Prices are extremely high for those of us who are not wealthy. More

I was on vacation with my 2020 Ford Ranger that I purchased at AutoNation in Frisco when I started having severe vibration issues. I notified AutoNation in Frisco about this issue and was told by Ale purchased at AutoNation in Frisco when I started having severe vibration issues. I notified AutoNation in Frisco about this issue and was told by Alex Burris that I should take it or have it towed to the nearest Ford dealership. This happened to be Gary Smith Ford in Fort Walton Beach. At this time my 2020 Ranger only had 13,500 Miles and I was told by Mr. Burris that if the dealer didn’t have a loaner car, then I would be reimbursed un my Platinum Extended Warranty that I purchased at AutoNation Frisco when I bought my truck. Gary Smith’s Ford Service manager, Zac, said that it would be a few days until mu truck was diagnosed and repaired. I rented a car and found out a couple days later that the issue was that my Hankook tires had the belts separate and that it was a manufactures defect. Gary Smith Ford put two new tires on the back and told me that I had to take the tires back to Texas and file the warranty claim myself. Now this was a direct contradiction from what we were told by Hankook tires when we spoke with them. In fact, they had spoken with Zac and told him that the dealer would have to file the claim. Zac at Gary Smith Ford was not being truthful. He then told me that he was going out of his way to take care of me!!! Never heard that before on the multiple Fords that I have purchased in my lifetime. I thought that all authorized Ford Dealerships, with a service department, would take care of a warranty item? The Service Director, Drew, whom was they first nice guy that we dealt with during this issue, talked with us and had us bring the bad tires back and the paperwork and they would file the claim. On the way home there was still a minor vibration issue, so I took my truck back to AutoNation in Frisco. Fabian at the service counter was very pleasant and helpful. At this time, I was informed by the Service Manager, Nick and Alex Burris, that the rental car was not covered because I didn’t “ There is a rental car reimbursement if you used your VPP coverage for an open claim. Our store policy here for rentals, is a diagnostic must be performed before determining the release a rental vehicle”. How could I do this when I was told to drop it off and the Gary Smith’s Service manager told me that it would be a few days. I didn’t know what was wrong at this time and I was on vacation away from my home. This is another scam that the car dealers pulled on me. I will never go back to AutoNation Frisco, and I will be contacting Ford Customer Service and Ford Motor Credit on this issue. Do not buy the Extended warranty!! It is a rip-off! More

Service provider did a great job of getting me in and out quickly! I will return and ask for him again! He was very nice and considerate. The dealership location is also easily accessible from freeway. quickly! I will return and ask for him again! He was very nice and considerate. The dealership location is also easily accessible from freeway. More

Best dealership around. No wait for service and get timing to get parts in. Wouldn’t go to another dealership if I had a choice No wait for service and get timing to get parts in. Wouldn’t go to another dealership if I had a choice More