AutoNation Ford Frisco - Service Center

Been coming here for about 18 years. They are always helpful. Fabian, my service advisor delivered the vehicle earlier than expected. Thank you! They are always helpful. Fabian, my service advisor delivered the vehicle earlier than expected. Thank you! More

From purchasing a new car to getting a great deal on a used car, AutoNation of Frisco is my go to place. AutoNation understands that purchasing a vehicle is not the end of a relationship, that relationshi used car, AutoNation of Frisco is my go to place. AutoNation understands that purchasing a vehicle is not the end of a relationship, that relationship should continue as the vehicle ages and needs maintenance. And, I wouldn't consider taking my Ford to any other dealership. They simply go out of their way to take care of their customers More

Had a 7:30 appointment to get an oil change, tire rotation & recall. It took 5 minutes for a service tech to lift their head from their computers to acknowledge me. I was a “waiter” & would just wo rotation & recall. It took 5 minutes for a service tech to lift their head from their computers to acknowledge me. I was a “waiter” & would just work in the lobby. Was told 2.5 hours, but 5 hours later it was evident they forgot about me. I went to front desk, waited some more. Was finally checked out & paid. Then was left to wait some more. My keys were on the service techs desk. I could see my car had been sitting outside the service area for awhile, so I took my keys & just left. This dealership has time & time again failed miserably on all fronts. It’s not my 1st experience, but my 3rd & they’ve all been horrible. I will never be back. I will never buy a car from them. More

Fabian was very friendly and super knowledgeable. The work was done quickly and my car is running great! Thanks Auto Nation Frisco! The work was done quickly and my car is running great! Thanks Auto Nation Frisco! More

I want to personlly thank Fabian for keeping up with my vehicles service! After my advisor left the company I was stuck without any knowledge about my vehicle until I got a hold of Fabian! He was very unde vehicles service! After my advisor left the company I was stuck without any knowledge about my vehicle until I got a hold of Fabian! He was very understanding, thoughtful, and truly heartfelt at my situation and help me right through my process. The service department really needs to step up their appreciation to the company as I can tell the entire operation is in shambles and trying to keep up with their overworked staff. Regardless my vehicle is now in full working order and I could not be more thankful to Fabian for his immediate action towards my vehicle. More

In service department Fabian is the best! He got my car in and out fast He got my car in and out fast More

Have had continual issues with this dealer from point of sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees ch sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees change regularly as does management because they continue to hire weak people and churn them in and out endlessly. I could go on all day but that would take too long so I’ll give you my most recent experience. I was going out of town so I took the opportunity to bring my car in to check the brakes and front suspension in the car. I told my service associate to call me with what I needed to do but he never did. As the return approached I called him since he never called me and he wouldn’t take my call or return my call for several days. Finally at the last minute he called me to tell me my brakes were fine. I asked about the front end and he said they didn’t get to it and that to get a certified Ford mechanic to run diagnostics on that would be at least 7 days out so I’d need to leave the car there. (Seriously, you can’t make this stuff up.). I told him that was why I left it with him for a week? End of the day he never looked at my car at all until the very last minute after ignoring 3 call and messages from me over a 2 day period near the end of the week he had it. I left his name out because the dealers “churn ‘em in and churn ‘em out “ philosophy tells me management is doing a poor job hiring training, and retaining the right level of talent. At least, in my 6 years association with this dealership and they don’t care because after all Autonation is the largest car dealer in the nation and a public company. Just listen to the recording as you wait on hold endlessly. Seems like a conflict for a solid company and American icon like Ford. Only Ford dealership in one of Americas fastest growing and most livable cities in the Nation. Time for another store because these guys aren’t good enough to keep up as evidenced in the overwhelmed and inept employees and management that run this place. More

I was in and out within the time estimate I was given. Timely and professional. Will be back. Timely and professional. Will be back. More

I'll never be back. Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service sho Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service should be fired. More

In Autonation Frisco, Sales works much better than Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and create Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and created a lot of problems for me. More