AutoNation Ford Frisco - Service Center

Did not complete all work requested. Unacceptable wait time just to get car looked at. Advisor was pleasant and helpful but the dealership seems to have a poor customer service culture. Unacceptable wait time just to get car looked at. Advisor was pleasant and helpful but the dealership seems to have a poor customer service culture. More

Scheduled time for an oil change. Although busy, they were able to get me in on time and completed within a good window Although busy, they were able to get me in on time and completed within a good window More

They keep you informed about what is going on with your vehicle while it’s getting repaired. vehicle while it’s getting repaired. More

Scheduled my vehicle for service, attempted to add a set of tires. After several phone calls, voice mails, emails.... not a single person bothered to call back to confirm. Showed up and nobody had a clue th of tires. After several phone calls, voice mails, emails.... not a single person bothered to call back to confirm. Showed up and nobody had a clue that I had scheduled tires, for that matter, no one had an idea how their own process worked. More

Worst experience of my life and communication was nonexistent. Dropped off my Ford vehicle and when I called the Ford dealership main number at the end of the day, because no one was returning my voi nonexistent. Dropped off my Ford vehicle and when I called the Ford dealership main number at the end of the day, because no one was returning my voicemails or texts, they said it would take 4-5 days before it would even be "looked at". That information would have been nice to hear when I dropped it off!!! Gave it 4 days and still no one looked at it. Picked up Ford vehicle and brought it a local car repair shop and it was diagnosed and repaired the next morning. Never again will I ever go to another Ford dealership!!!!!!!! More

Things happened in a timely manner except for this survey it’s a pain to be honest it’s a pain to be honest More

Excellent service and no unnecessary charges or pressures for the dealer. Overall I would recommend this dealership for the dealer. Overall I would recommend this dealership More

Good communication with the service department. Fixed my truck in a day but had my truck for a week. Had to rent a car for that time but the service on my vehicle was done correct and done the firs Fixed my truck in a day but had my truck for a week. Had to rent a car for that time but the service on my vehicle was done correct and done the first time correctly. I did not have that where I went before this. I will come back here for service. 5 stars if I didn't have to rent a car for a week. More

Jeremy in service did a very good job trying to fix my slow leaking tire slow leaking tire More

The two guys I worked with at the service desk did a great job and kept me informed about the status of my vehicle. great job and kept me informed about the status of my vehicle. More