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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
855 Reviews

855 Reviews of AutoNation Ford Frisco - Service Center

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April 28, 2022

Did not complete all work requested. Unacceptable wait time just to get car looked at. Advisor was pleasant and helpful but the dealership seems to have a poor customer service culture. More

by Garbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hector
May 02, 2022 -

AutoNation Ford Frisco responded

Hi Garbo, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

April 27, 2022

Scheduled time for an oil change. Although busy, they were able to get me in on time and completed within a good window More

by hathawayj1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 29, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 26, 2022

They keep you informed about what is going on with your vehicle while it’s getting repaired. More

by beccalee221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Castillo Montoya
Apr 29, 2022 -

AutoNation Ford Frisco responded

Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

April 25, 2022

Scheduled my vehicle for service, attempted to add a set of tires. After several phone calls, voice mails, emails.... not a single person bothered to call back to confirm. Showed up and nobody had a clue th More

by Kwk984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Apr 28, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 24, 2022

Worst experience of my life and communication was nonexistent. Dropped off my Ford vehicle and when I called the Ford dealership main number at the end of the day, because no one was returning my voi More

by bhuggett35
Recommend Dealer
No
Employees Worked With
None
Apr 26, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

April 22, 2022

Things happened in a timely manner except for this survey it’s a pain to be honest More

by Dcloninger123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaremie
Apr 25, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

April 22, 2022

Excellent service and no unnecessary charges or pressures for the dealer. Overall I would recommend this dealership More

by kearstinmarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 25, 2022 -

AutoNation Ford Frisco responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.

April 21, 2022

Good communication with the service department. Fixed my truck in a day but had my truck for a week. Had to rent a car for that time but the service on my vehicle was done correct and done the firs More

by mark gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Apr 24, 2022 -

AutoNation Ford Frisco responded

Hello Mark, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 20, 2022

Jeremy in service did a very good job trying to fix my slow leaking tire More

by gdbear48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Mohamm
Apr 23, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 19, 2022

The two guys I worked with at the service desk did a great job and kept me informed about the status of my vehicle. More

by todd 1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeremy, Travis
Apr 23, 2022 -

AutoNation Ford Frisco responded

Hi Todd, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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