AutoNation Ford Frisco - Service Center

Always in and out and on with life when I have service at this dealership. this dealership. More

(Well my adviser never answered the phone and never called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a different advisor) said call back Friday. So I call and he's like we looked the truck and your covered by the cps program and that they were waiting for me to give the ok since Thursday and I asked for my advisor they said he was out I called him directly and left an email still nothing from him luckily the Ford advisor named Kyle let me know that that he was going to let them know to work on the truck and also recommend sparks plug change so I did it them. So I call again asking for clenton and nothing but Kyle was there and he said that the truck was ready and that my advisor should have reached out to me on Monday it's now (Wednesday) the it was ready so Kyle gets clenton and he doesn't know what other work was done on the truck so all n all my advisor was no help by Kyle was More

Efficient and cost competitive. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. More

I got an appointment to have an extra key made for my Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there t Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there the next day. I’m still waiting to hear from the dealership that my key is at the dealership ready to me made. More

The gentleman who checked me in outside was very efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then finished quickly at the end. Very nice to work with and within the time frame he had suggested. Very happy with the service! More

Great customer service good price the only thing that I missed is car wash not offered anymore missed is car wash not offered anymore More

The staff is very courteous but very busy. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. More

Very honest! I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed about ever issue with my car. My service writer was the best, Mohamed. He called me after my service and asked if there was anything else I might need to know about my car. More

Bubbles and Elmer took great care of me and my car! Would definitely recommend to my friends and family Would definitely recommend to my friends and family More

service was performed as scheduled. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. More