AutoNation Ford Frisco - Service Center

Waited the whole day for an oil change and to get my synch fixed. They needed a part for the synch which the never called me about until I got there, than told me my car was ready. Btw my appointment synch fixed. They needed a part for the synch which the never called me about until I got there, than told me my car was ready. Btw my appointment was at 9am and I went there @3 because no one ever called me for a status update. When I go there they told me the car wasn’t ready. It doesn’t take that long for an oil change. Once I got the car they didn’t refill the washer fluid what joke. I c allied the service manager to complain. I think it’s the service tech that rush as well as the advisor that don’t care More

Worst establishment ever. So unprofessional and zero communication between staff members. They tried to charge me almost $2000 for a FREE RECALL appointment because it took So unprofessional and zero communication between staff members. They tried to charge me almost $2000 for a FREE RECALL appointment because it took them an entire week to see that my milage was 100 miles over the warranty. What a joke. I paid for a rental for an entire week for my car To not even be touched. & xxxx you jeremy you were so rude on the phone. Who says “how are you? Haha well lets see after this phone call…” Disgustingly rude. More

Great people to work with. Billy was the Tech I worked with. He was very helpful and answered all my questions. Looking forward to working with him again. Billy was the Tech I worked with. He was very helpful and answered all my questions. Looking forward to working with him again. More

Great experience. Service Rep, Mohamed, was courteous and helpful. Work was performed in a timely manner. Service Rep, Mohamed, was courteous and helpful. Work was performed in a timely manner. More

Jeremy me was great as was Casey in parts. They scheduled me for service which was completed on time and filed my extended warranty claim. Great service always They scheduled me for service which was completed on time and filed my extended warranty claim. Great service always More

I am a new customer. Cliff was very helpful. He was professional and has smiling demeanor and was very approachable. He was knowledgeable and even showed me a feature on Cliff was very helpful. He was professional and has smiling demeanor and was very approachable. He was knowledgeable and even showed me a feature on my car I didn't know about after 2 years of ownership. Service report was very detailed and he explained all the parts of the report to me. Very happy with the service. More

Service was performed in an efficient and effective manner. Service advisor was professional and courteous. manner. Service advisor was professional and courteous. More

I bought this 2020 Explorer, June 2020 from AutoNation Ford Frisco. Buying the car was the easiest part come to find out. Besides the car needing some issues but mainly the required tune-ups. It just went Ford Frisco. Buying the car was the easiest part come to find out. Besides the car needing some issues but mainly the required tune-ups. It just went in for recalls. It is really sad that I set up an appointment for the 2 recalls to get there and they only are able to do one. I was told that I would get another reach out when they would get the parts... besides being annoyed that they weren't able to take care of the major recall, I had the pleasure of dealing with one of the assistant managers. This was no pleasure actually, he seemed annoyed to be at work. We all get it. BUT once I told him that I had my oil changed at a take 5, hes mood quickly soured more. I was telling him that there was missing bolts on the undercarriage guard plate (which take 5 told me about and how it was not anywhere close to the oil area- so not their fault plus they told me before the started the oil change) I asked him would he have someone take a look and have them replaced with the correct ones. He looked at me and said "uh yeah". I wouldn't mind dropping my car off there for ford to do the oil change but I live 2 hours away. Plus they take HOURS to do one with an appointment. I also had a free tank fill up (due to previous issues and me having to drive the 2 hours there for them to correct their mistake) He laughed about that and he said "ohh Austin" like he shouldn't have been kind to give me a free fill up. There was a couple other attitude like comments and actions but I told him to give me a call when its ready to be picked up. I get back to pick it up and he quickly gets me to sign the paper and gave me my copy and said have a good day. But I had a couple questions.. well the annoyance was back. With all of this said, I have reached out to Sam Packs 5 Star Ford in Carrolton, where we just purchased a F250 and they have gone above and beyond with service. I will not take my Explorer back to AutoNation again.. More

The dealership refused to honor the vehicle warranty with regard to two separate, but clearly covered necessary repairs--and even though one of the items was PREVIOUSLY repaired under warranty. Also, during regard to two separate, but clearly covered necessary repairs--and even though one of the items was PREVIOUSLY repaired under warranty. Also, during a previous regular service, after rotating the tires the dealership failed to return the master lug key to the vehicle console. So, when I later had a flat tire 300 miles away in west Texas, I was stuck and could not change the tire. I had to limp in to a dealer in Abilene and wait several hours while the dealer there struggled to get the tire changed without the key. I have consistently had poor service here. They also no longer will provide a loaner for overnight service. More

The personal service is great, my advisor Fabian always keeping me informed about the progress on my car, very professional, acknowledge and respectful, as well seems that the technicians are professionals keeping me informed about the progress on my car, very professional, acknowledge and respectful, as well seems that the technicians are professionals. I will keep coming to Ford Frisco even though I have to ride 25 miles from home. Good job guys!! More