AutoNation Ford Frisco - Service Center

Clint, our rep, was Professional, courteous, attentive, and thorough! He reviewed scheduling future services, and gave us paperwork about those services. and thorough! He reviewed scheduling future services, and gave us paperwork about those services. More

Usually recommend service that isn't needed and a tendency overcharge for the work being done. tendency overcharge for the work being done. More

Worst experience by far!!! Customer service as steady declined consistently. I have brought my f-150 here over the past 5 yrs and have been a loyal customer with everything from oil changes to repairs. T declined consistently. I have brought my f-150 here over the past 5 yrs and have been a loyal customer with everything from oil changes to repairs. They were about to tear apart my motor for the cam phase recall and charge me $5000 and that wasn't even the problem. The recall notice clearly states it does not affect the performance, safety or emissions of the vehicle. IT IS JUST AN UNDISIRABLE NOISE ON START UP!! My advisor disregarded the noise I was telling him I was hearing and told me it was the cam phasers. I did my research!! Told them do not tear into my engine I wanted a certified mechanic to ride with me. And sure enough it was the vacuum lines on the 4 wheel drive that had a leak. Had nothing to do with the cam phasers. $5000 went to only a $450 fix. I DID MY RESEARCH on this cam phaser recall which they are scamming people with. They would of charged me $5000 and let me walk out of there!! DO your research!!! Now to the lack of NO COMMUNICATIOM!!!! They had my truck for over 14 days. NO communication from AutoNation. My truck had been ready for pick up and no one called me. When I eventually called my service advisor put it off on someone else saying he was out and he left it up to another advisor to call me. HORRIBBLE ALL AROUND!!! More

I had service done on my 2012 Ford Focus at Autonation Frisco and Jeremy Canfield was my service advisor. Jeremy was fantastic! Really helped me out after my extended warranty refused to cover the repai Frisco and Jeremy Canfield was my service advisor. Jeremy was fantastic! Really helped me out after my extended warranty refused to cover the repair costs. Jeremy was very good at responding to my inquiries and really went out of his way to make sure that I was taken care of. I greatly appreciated his help and service and my Focus is running great again! More

Great service. The time estimate for service was a little off but was compensated at the end by the Service Manager. little off but was compensated at the end by the Service Manager. More

We did not receive a call about the vehicle until 4 days after drop off. Was provided a $2,800 quote to repair the turbo bypass solenoid...the part was only $24 on Amazon and I was able to complete it mysel after drop off. Was provided a $2,800 quote to repair the turbo bypass solenoid...the part was only $24 on Amazon and I was able to complete it myself in less than 2 hours. Did get our vehicle back for another 3 days. Dealership also double their diagnostic prices and did not tell us before or during drop off. We will not be returning or recommending to friends and family. Also, the roof rack recall they performed was poor. The passenger side rack is now gaped in the rear. More

Great service! I dropped my truck off at 7:30 and the service manager arranged a Lyft ride to take me home. He called me that afternoon and arranged another Lyft to bring me back to the dealership. The service manager arranged a Lyft ride to take me home. He called me that afternoon and arranged another Lyft to bring me back to the dealership. The service was mostly for a routine oil change and tire rotation but I wanted them to also change the fluids in my transfer case and front and rear differentials and a few other things. They got everything done and the final price was a little less than I expected. The only odd thing I noticed was that the technician reset my oil-life monitoring system to 80% instead of 100% with no explanation; a quick fix by me. More

Convenient location, facility is reasonably nice, service is good once it is completed - delay in getting service scheduled is frustrating, find the attentiveness and concern for the customer to be inconsist is good once it is completed - delay in getting service scheduled is frustrating, find the attentiveness and concern for the customer to be inconsistent. So far, haven't gone to bat for me with Ford Motor regarding possible warranty adjustments, as I would have expected. More

Excellent service by Auto Nation Ford Frisco. Technician identified the problem and fixed it well identified the problem and fixed it well More