AutoNation Ford Frisco - Service Center

Absolutely horrific communication. From it being impossible to ever reach anyone in service on the phone, as it’s 4-7 minutes minimum every time we try to get someone on the phone in service. Then impossible to ever reach anyone in service on the phone, as it’s 4-7 minutes minimum every time we try to get someone on the phone in service. Then Not greeted on drive, never in the 5-7 times we’ve ever been there (never again, I assure you) Eventually one of us will Walk inside, there’s usually 5-6 people scattered around, one or two of them on their phones (scrolling through, not talking on it) with maybe one with a customer, not a single time have I ever been simply greeted, and asked if I needed help or if I have been helped. I always have to ask someone if someone can please help me. With the exception of one visit, it has always been “I am headed to lunch, I’m with a customer”, and even “I’m headed to a meeting” The level of unprofessionalism is truly astounding. When it’s check out time, they suddenly are nice and willing to exchange in calm and professional dialogue. Reminds me of terrible service in a restaurant and then when it’s time for the bill, the wait staff stays visible and becomes nearly over engaging, available for “any questions you might have” no questions, not any more. Thank you More

Hawk was great to work with. Up front about everything and appreciate his help and appreciate his help More

if i could give a zero star rating i would. these people are con artists. they did not maintain the well-being of my vehicle while it was in their care for several months. there are literal rat feces in my are con artists. they did not maintain the well-being of my vehicle while it was in their care for several months. there are literal rat feces in my engine, and they also left parts unattached in my engine bay that should not have even been interacted with in the first place. what should’ve been an easy fix was drawn out for several months and clear communication was nowhere to be found. also, they waited over 3 weeks before offering me a loaner, and the person in charge of loaner contracts could not have been less personable. this was such an inconvenience and a waste of my time. my disappointment knows no bounds. More

Had an 11 AM appt for an oil change, got there early. They took my car back at 10:50 and I didn’t walk out until 12:40. That’s ridiculous for an oil change. I go to other places and am out in less than 3 They took my car back at 10:50 and I didn’t walk out until 12:40. That’s ridiculous for an oil change. I go to other places and am out in less than 30 min. I go there because I get a coupon and the synthetic oil change is expensive, I’m thinking going elsewhere and paying full price may be worth it. More

I made a service appointment online that was a week out and when I got there they did not have the appointment. I was told I would have to leave my car for probably a week and they did not have a rental av and when I got there they did not have the appointment. I was told I would have to leave my car for probably a week and they did not have a rental available or a loaner. More

Always good service, and work is completed in a timely manner. manner. More

Hawk took great care of me. Punctual for the appointment. All work finished on truck in record time. Hardly had time to read much of my book I had taken to read while I waited for the maintenance to be compl All work finished on truck in record time. Hardly had time to read much of my book I had taken to read while I waited for the maintenance to be completed. Good Job, pleasant service advisor. LT More

Great service and always seem to get us taken care of in short order. We really enjoy working with the staff of this dealership. Thank you short order. We really enjoy working with the staff of this dealership. Thank you More

In Joy, there is clarity, consistency and communication. Service Supervisor Marshall Hawk Dan goes the extra mile with a joyous spirit. His leadership is contagious and respected by others. On my recent vis Service Supervisor Marshall Hawk Dan goes the extra mile with a joyous spirit. His leadership is contagious and respected by others. On my recent visit, my wait time was less than thirty minutes. Hawk shares joy and builds community. ' More

Jonathan Spence did a great job of walking me through everything that needed to be done on my 90,000 mile check up and gave me a good faith estimate. When I came to pick up my truck, the price was less t everything that needed to be done on my 90,000 mile check up and gave me a good faith estimate. When I came to pick up my truck, the price was less than the estimate as there were a few things that did not need to be done. More