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AutoNation Ford Frisco - Service Center
Frisco, TX
853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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853 Reviews of AutoNation Ford Frisco - Service Center
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December 04, 2020
Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More
by billjohnstonlawoffice
Employees Worked With
Unknown, Susan Kelly
September 29, 2020
This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More
by me
Employees Worked With
Zachary Ballas
August 28, 2020
Terrible Service Dept, do not use them! Have had my 2017 Mustang GT Premium in multiple times for tire issues...had to get a new set of tires after having the car a year, then needed another complete set 11 Mustang GT Premium in multiple times for tire issues...had to get a new set of tires after having the car a year, then needed another complete set 11 months later as the others were deemed unsafe to drive and showed metal sticking out of the sides. 1st time I paid 500+ and second time paid 640+, but every time I brought car in after that I was given a hard time about them "paying for my tires" and even had the new service manager make the same snide comment because the previous service manager apparently didn't do the paperwork correctly. Completely unprofessional. Then had a flat, used the tire inflation kit provided with the car to get to dealership to have it fixed. Wasn't told the sealant would ruin the tire sensor, and on a road trip a few weeks later it kept alarming that my tire was flat...I'd pull off highway and it was fine. Took it back, and was told I had to pay 125+ for a new sensor because their tire inflation kits damage them. Couldn't that have been advised the first time? Not like I had a choice since Ford doesn't provide spares anymore with a 45K car. Damaged the paint on my door handle on one visit and didn't tell me. Noticed when I got home, and had to bring it back yet again to have them fix it. AC broke last year, left it with them for several days and they tried to charge me 1500 to fix...then all of a sudden said it a warranty issue and to pay a 200 deductible. Well, guess what? AC is broken again. Same issue, so obviously they patched it up and yep, once again failed to do the paperwork so I have no way of proving what they did or didn't do to the car. I waited a week for an appt so I could get a loaner car since I live an hour away. Called before I drove in and was assured all was lined uo. A few minutes before I arrive they call and say no loaner available and I need to come back next week. Since I was already almost there, I went in and asked why they couldn't find something for me to drive and was passed around from person to person with no resolution. Got in my car and left, called another dealer who worked me in asap. When I called and asked for the Manager of the Dealership, the guy on the phone admitted they've handled everything wrong but he couldn't fix it and would use it as a training opportunity for them and yep...you guessed it...once again said they "bought two sets of tires for me" which THEY DID NOT. I told him I paid 500/650 each time and could product rcpts. He said, well, I can't prove it because previous service manager didn't do the paperwork correctly. They are shady, don't care about you, unprofessional, and only care about paying jobs and not any that are potentially under warranty because those cost THEM money. Their service department is a revolving door of inconsistent management, so Ford owners BEWARE! Take your vehicle elsewhere to be serviced. More
by angryGTowner
Employees Worked With
James
July 20, 2020
Great experience with service I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! More
by KZNortek
Employees Worked With
John
July 20, 2020
Very professional service experience I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the var I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the various service options. Service was timely and thorough. Stephen made sure of that. I would recommend Stephen as your contact if you need a vehicle serviced at AutoNation Ford. More
by Robert Zebrowski
Employees Worked With
Stephen Martinez
July 19, 2020
Irresponsible service advisor Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no loaner provided...2 days later on friday called my service advisor Hayden and left a message at his ext. to call me back to give me a status if my truck was fixed or not, got no call back so on saturday i called him and he said that the repairs would take several more days into the next week as parts were ordered. The kicker is that he said my warranty plan covers Enterprise rental but Enterprise rental on site was closed for the day on Saturday...Why was I not told this and offered a rental since it was covered by my plan, on Wednesday, when I took the truck in and asked for a loaner. So I have been out of a vehicle Wednesday, Thursday, Friday and Saturday and will be out a vehicle on Sunday, all because Hayden didn't offer a rental at that time. Another kicker is that when I asked for a loaner today (Saturday) he said his manager was at lunch and when he got back Hayden would ask him and call me back to let me know, guess what, no call back and so I'm stuck with out a vehicle for 5+ days...What the xxxx!!!! More
by Imran K.
Employees Worked With
Hayden
June 17, 2020
Made 2 appts in May for multiple service on my Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Had questions I wanted answered before i arrived at shop. Was told both times in May that the service advisor for me would call me either the same day i made appt or the next day to answer my questions. Was assured both times by the call center girls in Lewisville that they were sending a message to the advisor to call me, before i hung up from making my appts. No calls the first time, until 4hours after i didn’t show. When asked why i wasn’t called, no response or idea why. Made the 2nd appt and i stressed that i needed to ask questions before i show up, because my partner will only allow me to drop it off and not spend 15 minutes trying to get my answers. We are both high risk and need to limit contact with public. I was totally assured on the 2nd appt that i would get a call back, none, until after my appt time, again. Asked him what was on the ticket. Only an oil change. There is a broken chain of command gor appts. So, in June, i had to go get the Explorer inspected elsewhere so i could get it registered, late. Wasn’t happy with that. I’ve tried calling the service advisors directly but their line just rings and rings and rings and is never answered. I called the girls at the call center again trying to get to an advisor and the girl had the same trouble, no answers at the shop. She assured me that a manager would call me, yesterday and it is Wednesday and still no call. Do i have to take my Ford to a Chevy or Dodge dealership for service??? More
by Crazy
Employees Worked With
call center girls. never the same one twice.
February 28, 2020
Worst Ford service dealer in town. They damaged my truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try to address the problems! More
by richardhansby
Employees Worked With
Hawk
February 18, 2020
Bad customer service I got a bad service at this dealer either I bought a brand new vehicle from them. When bring up my vehicle for service ( do oi change) and my appoint I got a bad service at this dealer either I bought a brand new vehicle from them. When bring up my vehicle for service ( do oi change) and my appointment was booked in advance, but they let me sitting there almost for 4 hours with do noting. Until I come to ask them about my vehicle, then they start to bring up my vehicle in to shop. I try to see the shop manager but they don't want to speak to me either, and I try to send many email and make many phone call but with no respond and say anything to customer to resolve the problem. I am going to sale my Ford now and will buy another one with different brand name.And never never come back to this dealer again. All managers so bad, service so bad More
by Andy Bui
Employees Worked With
Very bad advisers at all
February 17, 2020
If I can give 0 stars I would.I normally do not write bad reviews but I felt like I had too.I had an appointment to have my car that I bought 3 weeks ago already have a check engine light checked.Only to be reviews but I felt like I had too.I had an appointment to have my car that I bought 3 weeks ago already have a check engine light checked.Only to be told that I will have to leave the car fo 4-5 day until someone will look at it.I offered to bring it when they are ready they said no.Of couse they do not have loanera and I have to pay for a rental even though it was covered with insurance. I left and I am glad I did as I read all the NEGATIVE reviews here.Will find a dif dealership. Sadly I have to say they lost our business. My husband has a brand new F150 Platinum and I drive Expedition Limited. I will make sure to write reviews everywhere and to warn people.Please do not waste your time there.They do not treat you like customer.Avoid at any cost possible. More
by Gabriela
Employees Worked With
Do not know names.
