AutoNation Ford Frisco - Service Center

I brought my vehicle in for an oil change and tire alightment/rotation. The process to check in was very simple and there was no line at 9am. I opted for the shuttle service via Lyft but there was an alightment/rotation. The process to check in was very simple and there was no line at 9am. I opted for the shuttle service via Lyft but there was an issue with phone numbers so I wasn't matched with my driver until after waiting 45 minutes, but it was smooth from then on. Carina called me when the services were complete and helped me apply my Ford points to the invoice. She also helped valet deliver my car to my home and provided me receipt upon arrival. It's my second time with the service department and I intend to come back again for my future maintenance. More

Excellent service, extremely fast, thorough, very friendly and helpful, far surpassed my expectations. Highly recommended. friendly and helpful, far surpassed my expectations. Highly recommended. More

This was my first oil change and tire rotation for my Ford Bronco, the service department was knowledgeable, friendly and did a great job. Ford Bronco, the service department was knowledgeable, friendly and did a great job. More

Service associate was friendly and Service was very prompt, even with oil change being on a non ford vehicle. Was able to book online ahead of time. prompt, even with oil change being on a non ford vehicle. Was able to book online ahead of time. More

Everyone at the service counter was friendly and professional. My car was ready before promised which was wonderful. I sat and had a cup of their delicious coffee ( a latte actually), and before I k professional. My car was ready before promised which was wonderful. I sat and had a cup of their delicious coffee ( a latte actually), and before I knew it, the car was ready. Thank you for an outstanding experience. More

The Ford service department staff were amazing. They were all very friendly and inviting. When servicing my car they were informative and gave me updates throughout the entire process. I will defin They were all very friendly and inviting. When servicing my car they were informative and gave me updates throughout the entire process. I will definitely be coming back! More

The customer service experience at this dealership is underwhelming. You can stand at the service desk waiting and be ignored by multiple employees busy looking at their cell phones, not talking to anyon underwhelming. You can stand at the service desk waiting and be ignored by multiple employees busy looking at their cell phones, not talking to anyone. Happened to me multiple times. More

My Service Rep Loraine was excellent! I appreciated that they delivered the vehicle when completed I appreciated that they delivered the vehicle when completed More

In fpr an oil change. Was quick, friendly, and even got me a lyft ride to breakfast and back. Great overall service. I'll be back. Was quick, friendly, and even got me a lyft ride to breakfast and back. Great overall service. I'll be back. More

Had my truck served Oct 11 10/ 23 I had no battery to start truck. I called AAA CA and had a Lock out service and paid for two batteries. Not to happy your service dept. Did Not Recommend I needed to start truck. I called AAA CA and had a Lock out service and paid for two batteries. Not to happy your service dept. Did Not Recommend I needed New batteries... Respectfully yours, Tom Smith More